Is Poizon Legit? Honest Review with Screenshots As Proof

Ever wondered, Is Poizon legit? You’re not alone. We’ve seen too many fake sites and poor experiences, so we were reluctant to try Poizon. But still, we ordered shoes from them in the first week of January and then five times more later.

After shopping from there, here’s what we’ve found:

Poizon is 100% legit. They use real experts and high-tech AI tools to make sure what you get is genuine. Plus, the shipping policy is clear, and the payment methods are safe. And in case of any issues, simply email support@poizon.com, and a customer care representative will fix them for you.

But wait. Some people also complain about Poizon and it’s crucial you also read what they have to say. So, stay with us and get the full picture, including customer reviews, complaints, and more.

Key Takeaways

• Poizon is a legit platform with strong authentication steps.

• Buyers get peace of mind with market price listings.

• A large customer base builds trust in Poizon’s service.

• Easy returns and refunds give shoppers added confidence.

• Fast shipping (US only) makes buying convenient.

• Brand partnerships add value and exclusivity.

• Buyers can reach Poizon easily via email and live chat.

Is Poizon Legit? (Review)

Poizon is a 100 percent legit platform. It offers an authentic buying experience thanks to its strict authentication process. Experts there handle quality inspection, authentication, and secure packaging. Poizon also provides a QR code so customers can easily verify the item’s authenticity.

Awesome, right?

Here are 12 reasons why Poizon is a reliable brand:

Uses a Combination of AI and Human Experts To Authenticate Items

Poizon is legit, as the company takes product authenticity very seriously. Every product, including shoes, goes through a process that starts with a quality check. Then, both AI technology and trained human experts inspect it. Finally, it’s carefully packaged with a special anti-counterfeit kit that includes a unique QR code.

Anyone can submit and POIZON will authenticate it.

When we ordered from Poizon, we were really impressed by this process. We liked that it wasn’t just a quick look-over. They really care about catching fakes. They use things like UV light boxes to spot even the smallest details that might be fake. This gave us so much confidence in what we were buying.

We think it’s great that Poizon goes the extra mile here. Not every platform takes these steps, but Poizon does. When our package arrived, we saw the anti-counterfeit kit with the QR code. We scanned it, and it showed us all the checks our item had passed.

Trusted by Millions Worldwide, Especially in China

Poizon has a huge group of customers who trust them. Millions of people, especially in China, use this platform every day to buy sneakers and streetwear. This shows that Poizon is doing something right.

According to Poizon’s official website, the company has already authenticated over 980 million items. That’s huge. It proves they know how to make sure products are real. We believe that kind of success only comes when a company is serious about doing things properly.

Good App Store Ratings

Poizon is reliable, which is why it has a high rating on the App Store. It’s 4.8 stars, which is pretty amazing. A high rating means people like the app and find it easy to use.

When we downloaded the Poizon app, it felt simple. Everything was organized. We think that’s a big reason why over 10,000 people gave the app 5 stars.

We’ve seen a lot of shopping apps that are clunky and confusing. Poizon’s app is different. It’s easy and reliable. We searched for sneakers, and the results loaded instantly with clear prices and photos. Tracking our order was simple, too, and it showed real-time updates.

Poizon Has Received Positive Reviews

Poizon is legit and has a 4.4 rating on Trustpilot. People have commented about how happy they are with the product quality and how fast they get their orders. Poizon also has a 100% trust score on both APIVoid and ScamAdviser. That means it’s reliable.

We checked these Poizon reviews ourselves, and they match what we saw when we bought from there. Our package came quickly and looked perfect. The shoes were exactly what we ordered, and the packaging felt secure.

Here’s the complete Poizon review table:

These reviews and trust scores show us that Poizon cares about its customers.

Offers Buyer Protection With Options for Returns and Refunds

Poizon makes shopping safe by offering returns and refunds for most items. If you buy something and it doesn't meet your expectations, you can send it back.

We’ve tried returning items ourselves, and the process is simple. If you buy an item that supports the “3-day hassle-free return,” you’ll see a mark on the order page. This mark shows you can return it. But you need to request the return within 72 hours of receiving it. That means you have three days from the time you get the item to start the process.

When we tested this, we logged in to our Poizon account. Then, we went to our order, clicked "Return," and followed the steps. We picked a reason for the return and filled in the details. After that, we picked our return method.

Note: Poizon lets you pick UPS or your preferred courier. We picked UPS for our test. They provided us with a shipping label. But remember, the shipping fee is the customer's responsibility.

Remember: You need to ship the package within three days of starting the return. Once shipped, you can track the return and refund on the order page or through email. After Poizon gets the item and checks it, they process your refund within seven business days. The money goes back to your original payment method.

Here's the screenshot of the refund we got:

They’re clear about the return costs, which we appreciate. If you return an item through UPS, $12.99 will be deducted from your refund for shipping. If the return isn’t due to a mistake by Poizon or the courier, they’ll also subtract the original shipping fee. And insurance fees aren’t refunded, either.

Transparent Pricing

Poizon is a legitimate brand, and one big reason is that it shows market prices for every item. This is important, as this helps buyers know they are paying a fair price. It also helps them compare with other sellers. We think this builds trust because you see the value right there on the page.

When we used Poizon, we saw that every item had a clear price. This price matched what we had seen on other sites. That made us feel confident that we were not overpaying. We think this shows Poizon’s honesty.

We also noticed that Poizon makes it easy to see the value of each item. This is super helpful for people who want to sell items later. It gives a clear idea of what your item is worth.

Partnerships with Top Brands

Poizon sometimes works directly with top brands. This helps them bring buyers the real deal, not fakes. They work with brands like Nike, Gucci, Air Jordan, BAPE, Adidas, Chanel, and New Balance. These partnerships show that Poizon cares about offering legit items.

By June 2025, the platform had partnered with more than 10 major global brands. These included names like Coach, Kering Eyewear, and Zenith. According to Campaign Asia, shoppers can now enjoy exclusive product launches and special limited-edition releases.

We love that Poizon works with these brands. It means buyers get access to limited-edition releases and special products. When we shopped on Poizon, we saw sneakers that we couldn’t find anywhere else.

We think working with these brands shows Poizon’s strong reputation. Big brands would not partner with just anyone. They want to make sure their products are sold in a trusted space. For us, that’s a big deal.

Clear Shipping Policy

Poizon makes it easy to understand how shipping works. Most orders arrive in four to eight business days. For special items called Unique Finds, it can take seven to twelve days. This is because they source those items from around the world to bring customers the best options.

Sometimes delays happen due to weather or other issues, but Poizon updates the estimated delivery date on the order page.

We like that Poizon keeps us in the loop about shipping times. Knowing when an order will arrive helps us plan. We also think it’s great that they’re upfront about possible delays. That honesty makes us feel like they care about keeping us informed.

Right now, Poizon only ships within the US, including Alaska and Hawaii. They’re working on expanding to more places, which is good news for international buyers. We can’t wait to see them grow so more people can enjoy their products.

Poizon uses UPS for deliveries. They don’t offer expedited shipping yet, but our orders have always come quickly. They process orders fast, which helps them get products out on time.

If you need to change your shipping address, you can do that before your order ships. Just email support@poizon.com with your order ID and new address. That was easy for us to do the last time we ordered.

We think the order tracking system is one of the best parts. After placing an order, you get an email with a link to the order details page. Once the package ships, you also get a tracking number.

Secure Payment — Payments Handled Through Reputable Platforms

You can trust Poizon because the company makes sure payments are safe and secure. They handle payments through trusted platforms like:

• Visa

• Mastercard

• American Express

• PayPal

• Klarna

• Apple Pay.

This helps customers shop with confidence, knowing their information is protected.

Here's the screenshot of what we saw during the checkout process:

We always feel better when a store uses well-known payment services. It’s a sign they care about security. We use different payment methods depending on what’s easiest for us at the time. Knowing that Poizon accepts these options makes shopping there more convenient.

Growing International Presence

Vogue Business recognized Poizon in 2020 as one of China’s top sneaker resale platforms. They pointed out how fast it was growing in a sneaker market worth $10 billion. But now, Poizon is growing fast outside China.

By 2025, Jing Daily shared how Poizon was stepping into the beauty space. They called it a bold move that showed the brand was ready to go beyond sneakers.

As of 2025, more and more buyers from around the world trust them. They’re known for selling real, high-quality items that make sneaker and streetwear fans happy. With this growth, Poizon shows they’re serious about reaching customers everywhere.

When we tried Poizon from outside China, the process felt smooth. The app worked well, and the ordering steps were easy to follow. We also liked how they used English on the site, which made it simple for us.

Thousands of People Follow POIZON Social Media Accounts

Poizon’s social media pages have a lot of fans.

We love seeing that Poizon shares updates and product releases on social media. It makes it easy for us to see what’s new and trending.

When we scroll through their TikTok, we see videos that show real products and reviews. That builds trust because we see how items look in real life.

Anyone Can Easily Contact POIZON

Poizon is legit, and you can contact the company at any time. They have an email, support@poizon.com, for all customer questions. If you need help with authenticating an item, you can email authenticate@poizon.com. They also have live chat on every product page. Just click the earphone icon to talk with an agent anytime.

We think this setup is really helpful. Whenever we had a question, the live chat was easy to use. We liked that we could get answers without waiting too long.

We also emailed their support team a few times. Every time, they got back to us quickly. That gave us confidence that they really want to make sure their customers are happy. 

We also used Poizon’s live chat feature. We asked them about whether they ship to Miami, and they replied immediately. Here’s the screenshot:

Overall, Poizon’s contact options make it easy for us to get help.

Most Common Complaints about POIZON

Some buyers have complaints about Poizon despite its strong reputation. The main issues include:

• Receiving items that may not be authentic

• Packaging that doesn’t always match international standards

• Slow customer service.

Even with these complaints, Poizon is still growing and improving.

Authentication Slip-ups

Sometimes, Poizon’s authentication process doesn’t catch everything. A few buyers report getting items they think are fake or not up to standard. This can be disappointing, especially when you’re spending a lot on sneakers or streetwear.

We’ve heard that Poizon uses both AI and human experts to check items. But even the best systems can miss something.

When we ordered from Poizon, our items passed all checks. But we still think it’s good to be aware of this issue.

Some Items Come With Chinese Packaging or Labels, Causing Confusion

Some buyers find that items come in Chinese packaging or with Chinese labels. This can be confusing, which makes people wonder if the product is real.

A couple of times, our items came in boxes with Chinese writing. But once we looked closely, we saw that everything matched the pictures on Poizon’s site. The product was real. The packaging just looked different from what we’re used to.

Slow Customer Service Sometimes

Some buyers say Poizon’s customer service is slow. They report waiting a long time for answers or help. We’ve reached out to Poizon support before. Sometimes, it took longer than we’d hoped to get a reply. We understand that dealing with lots of customers can slow things down.

But quick help is important, especially for big purchases.

POIZON Reviews (By Verified Customers)

If you’re looking for Poizon reviews by verified customers, then check out these:

“Got my sneakers fast and legit” — Sarah L. (NY, USA)

Sarah shared that she ordered a pair of Air Jordans and received them within five days. The shoes looked exactly like the photos, with no odd smells or defects. Her package included a QR code to verify authenticity.

When she had a sizing question, Poizon’s live chat responded within a few hours. She said she’s very happy with her purchase.

“Mixed feelings on return” — Emily R. (Toronto, Canada)

Emily shared that she had to return a pair of shoes that didn’t fit. Poizon allowed her to start the return within 72 hours, and the process was simple. She added that the product quality was excellent.

“Packaging impressed me” — Carlos M. (São Paulo, Brazil)

Carlos said his package arrived with an anti-counterfeit kit and a QR code tag. After scanning it, he was able to view the full item history, which he really appreciated. He mentioned the online photos were accurate as well.

Now, check out the screenshot we took of different reviews:

These reviews come from verified buyers on Poizon’s site and third-party platforms like Trustpilot. The overall feedback shows fast shipping, clear pricing, and real products.

Does POIZON Sell Fake Shoes?

Poizon does not sell fake shoes. They use strict processes to make sure everything is real. They use a combination of AI, trained experts, and lab tools to catch fakes. This happens before the shoes are sent out. That means the chance of getting fake shoes is very low.

We ordered ourselves, and the shoes matched the brand’s details exactly. Every label, stitch, and sole design was correct. The package included a QR code. Scanning it shows when and how the item was checked.

Does POIZON Sell Used Shoes?

Poizon does not normally sell used shoes. Their listings are for new items. They partner with brands and trusted resellers to offer fresh, unused products. Every item goes through checks to ensure it’s unused and authentic.

When we looked at listings, shoes were marked as brand new with tags intact.

If a seller tried to list a used shoe, it would not pass Poizon’s authentication checks. Their team inspects for wear, scuffs, and other signs of use. They won’t list items that don’t meet new condition standards.

Customers who got items with slight marks usually reported them through returns. They got clear refunds or replacements. Poizon takes this seriously.

Is POIZON Authentication Legit?

Poizon’s authentication is legit. They use strong processes to check every item. They have trained experts and advanced tools to verify products. This process includes lab equipment like UV light testers. These tools catch even well-made fakes.

Note that Poizon’s authentication lab is accredited by ILAC-MRA. That means their standards meet global benchmarks.

Our order came with a QR code tag inside the box. We scanned it and saw the exact steps the shoe went through.

Poizon also adds another layer by using AI along with expert checks. This means two independent methods look at every item. The human team checks stitching, materials, labels, and overall quality. The AI scans for inconsistencies in patterns and dimensions.

If an item fails the check, it gets removed before shipping. Sometimes customers report mistakes. Poizon handles these quickly.

Is POIZON Legit for Shoes?

Yes, Poizon is legit for buying shoes. In fact, they specialize in sneakers and streetwear. Plus, they also show clear market prices, so you know you are paying fairly.

When we bought shoes from Poizon, the app was easy to use. The photos and specs were clear. The shoes matched the information we saw online.

Shipping took about six days. The package came with the anti-counterfeit kit and scan tag. We checked it. Everything was verified.

We also saw positive reviews from real buyers who shared similar experiences. Most buyers say they got the right shoes fast.

Is POIZON Legit for Jordans?

Poizon is legit for buying Jordans. Each pair is checked carefully for authenticity, which includes detailed inspections and lab tests.

We ordered Jordan sneakers ourselves, and they looked exactly like official photos. The box, labels, and stitching matched factory details. The QR code tag scanned correctly and showed the checks done.

Buyers often worry about fake Jordans. Poizon addresses this by providing transparent checks.

Does POIZON Ship to Canada?

No, Poizon does not currently ship to Canada. At the moment, they only ship within the United States, which includes Alaska and Hawaii. They have said they plan to expand internationally, but Canada is not included yet.

We reached out to support@poizon.com to check. The agent confirmed that Canada is still not covered. They said expansion is in the works, but gave no date.

If you want Poizon items while in Canada, some buyers use package forwarding services. They ship items from a U.S. address to Canada. But keep in mind that this adds cost and extra steps.

Poizon encourages non-U.S. buyers to subscribe to their newsletter for updates. They promise to let users know when shipping is available in more countries.

Does POIZON Ship Internationally?

At the moment, Poizon does not ship internationally. They currently deliver only within the United States, including Alaska and Hawaii. This means that customers living outside of the US, like in Canada or Europe, cannot order directly from Poizon’s website or app.

We reached out to Poizon’s customer support team to check on this. They confirmed that they do plan to expand internationally in the future. However, they haven’t shared a specific date yet. For now, only US addresses are supported.

Some international buyers use package forwarding services. These services give you a US address, then forward your package to your country. But this can add costs and make returns harder.

If you want updates on international shipping, Poizon suggests subscribing to their newsletter.

POIZON vs StockX

Looking to compare Poizon and StockX? Both focus on authenticity checks and fair pricing. But there are differences in shipping, return policies, and user experiences.

POIZON vs Novelship

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POIZON vs KicksCrew

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POIZON vs Zappos

Poizon vs Zappos — both platforms sell shoes online. Poizon focuses on sneakers and streetwear, while Zappos offers a wider range of shoes and clothes.

POIZON vs Foot Locker

Want Poizon vs Foot Locker comparison? Poizon specializes in streetwear and hype releases. In comparison, Foot Locker focuses on a wide range of brands and everyday sneakers.

Conclusion

So, is Poizon legit?

Yes, Poizon is definitely a legitimate company. They check items with both AI and human experts. They also show market prices, so you know you’re paying fair.

The best part? Easy returns make shopping less risky. On top of that, their customer service is ready to help 24/7.

That’s why Poizon keeps growing with a huge community of happy buyers.