Refund policy

🕒 Made to order — ships free worldwide. Production approx. 5–10 business days, delivery approx. 2–3 weeks after your order ships. ✅ Our promise: Arrives damaged or wrong? We'll fix it fast. Custom made per order, so please double-check your size before ordering.

Refund Policy

Every pair of Freaky Shoes® is custom made to order, created just for you. Because your pair is uniquely yours and production begins soon after you order, all sales are final — we're unable to offer refunds, returns, exchanges, or cancellations once an order is placed.

To make sure your pair is perfect, please double-check your size, design, shipping address, and contact details before checking out.

When will my order arrive?

Production takes approx. 5–10 business days, and delivery takes approx. 2–3 weeks after your order ships — so most orders arrive approx. 3–5 weeks from the day you place them. You'll receive tracking as soon as your pair leaves our facility.

Damaged, defective, or incorrect items

We stand fully behind every pair we make. If your order arrives damaged or defective, or you received the wrong item, email us at info@freakyshoes.com within 7 days of delivery with your order number and a few clear photos. We'll make it right with a replacement or another resolution.

Lost or undelivered orders

If tracking shows your order as delivered but it hasn't arrived, or it looks lost in transit, email info@freakyshoes.com with your order number and we'll investigate with the carrier on your behalf.

A note on printed designs

Colors can vary slightly from screen to screen, so minor differences between your monitor and the finished design are normal and part of the made-to-order process.

Questions about anything?

Email us anytime at info@freakyshoes.com — we're happy to help.