How can I track my order?

We will provide tracking details after your custom order ships. In some cases you will receive multiple packages / multiple tracking numbers depending which facilities the products are shipped from for each order. Once your order has been shipped, we will add tracking details to your order. If you have any questions about your custom order, please feel free to contact us and we will respond back to you as quickly as possible.

Can I return my order?

We have a strict no refund no return policy. Our products are custom made to order, so it is valueless to other customers. We also don't accept cancellations, or exchanges once orders are placed. We do not take responsibility for how the final artwork turns out on the finished product. We do our best to recreate the design created on our platform but variations in the final printing do exist. We protect ourselves from customers who over-reach and try to get free products. Please be sure to check that your design, size, shipping address, and phone number are correct prior to completing your purchase. If you have any issues or questions, please contact us.

How can I get help with my order?

We work hard around the clock keeping our costs down from production to shipping them to your doorstep. If you ever need any updates on the status of your order, please copy and paste your tracking number at the following link here or contact us at anytime with your order number.

Do you ship to PO Boxes?

No, unfortunately FedEx & DHL does not ship to PO boxes.

How long does it take to make and receive my custom order?

Custom products made on Freakyshoes.com take the following time to process:

Production time: Approx 5-10 business days

Shipping time: Approx 2 weeks

Shipping estimates are based on destination.

Where are my shoes made?

We produce and ship our custom products from our China-based facilities.

Will my shoes be printed exactly how I designed them?

How you design your shoe on our designing platform is how your shoes will print. *Please note that colors can vary between monitors and printers. The color you see on your monitor may not be exactly the same as the color printed on our printers.

Does Freaky Shoes own the rights to the designs that customers create on the Freaky Shoes website?

No. Freaky Shoes® does not own the rights to the designs that our customers create on our website. Custom designs that our customers create are designs that they own to reproduce as they wish after the design has been created and purchased. We can provide you with the art files after a purchase has been made for you to have upon request by contacting us and providing us with your order number.

Can I get whatever I want printed on my shoes?

We reserve the right to refuse orders based on usage of inappropriate language, racism, violence, inappropriate imagery, or trademark infringements.

Do you offer bulk pricing?

Yes. FOR SPECIAL PRICING ON BULK ORDERS, please contact us and include quantity and shoe styles. Once we receive your detailed information, we will then provide you with a price quote. Please note for designing purposes, we recommend that you use our 3D platform on a desktop or laptop for easier results. Freaky Shoes® is a self-service website.

Can I cancel my order after I have completed the checkout?

Orders cannot be canceled once they have been placed. Changes can only be made to your order if Customer Service reaches out to you about an issue with your design. Reasons could be, but not limited to: copyright infringement, inappropriate images, etc.

Will Freaky Shoes® share my personal information with anyone?

No! For more information please see Privacy Policy.

What payment options does Freaky Shoes® accept?

We accept Visa, MasterCard, American Express.

Do you ship to Canada and Europe?

Yes! We ship our custom products worldwide.

If you have any further questions, please contact us.