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Faq

How do you print your products?

There are mainly 2 different ways of printing:
1. Applying ink using Sublimation.
*We use sublimation on most of our hand-made product range such as custom shoes, all-over-print apparels, home products, accessories and so on. It involves printing ink onto a very special transfer material and then applying that print to the item with heat transfer processing.
Sublimation results in very vibrant colors. Never fades or cracks!
*Printers we use in this printing method are: MUTOH VJ-1924, ROLAND FH740, Epson Printers and so on.

2. Printing ink with a Direct-To-Garment digital printer.
*This is the method we use for DTG Apparel Printing. It involves state-of-the-art digital printers printing high quality ink directly onto your item.
*Items like Leather Bags, DTG Tshirts, DTG Hoodies, Canvas Prints are printed by this way.
*Printers we use in this printing method are: Konit Storm II, Epson Printers.

*In conclusion, most of our products were printed using a process called sublimation; a process that uses heat to transfer dye into fabric, producing a photo quality image that will never wash out!

What is Production Time of your products?

*Shoes Production Time: 3-5 days


*Generally speaking, we will strive to print & produce all orders in a week time.
*Mix & Match order requires even longer production time due to across-department manufacturing processing.

What printers does your factory use?

*We only carry imported well-known brand printers such as: Konit Storm, Epson, MUTOH VJ-1924, ROLAND FH740
*Our printers are capable of printing both RGB & CMYK, the color draft will be less than 1%-2%.

How can I purchase a large quantity of custom shoes for a group, event, or team?

Creating a special Custom design for a large group of people is the perfect way to elevate corporate events, unify your kids’ sports teams, or commemorate birthdays, bar mitzvahs, bachelorette parties, and so much more! For large quantities please contact call (866)-859-2802 or email us info@freakyshoes.com

I haven't received a tracking number. Has my order shipped?

After your order ships, you'll receive an email that includes a tracking number. If this doesn't happen, please contact us at (866)-859-2802 or email us info@freakyshoes.com

Will my slides be printed exactly how I designed them?

*Yes — how you design your shoe on our designing platform is how your shoes will print. Please note that colors can vary between monitors and printers. The color you see on your monitor may not be exactly the same as the color printed on our printers.

How can I get help with my order?

*We are here for you contact us at anytime (866)-859-2802 or email us info@freakyshoes.com

Can I return my order?

*Freakyshoes.com Custom products are custom-made for each order and are therefore nonreturnable. We do not accept returns or exchanges on any orders.Please be sure to check that your artwork, shoe size, and shipping address are all correct prior to completing your purchase. If you have any issues or questions, please contact us at (866)-859-2802 or email us info@freakyshoes.com

Can I get whatever I want printed on my shoes?

*We reserve the right to refuse orders based on usage of inappropriate language or trademark infringements.

Can I place a team/event/party order?

*Yes. Please reach out to us at (866)-859-2802 or email us info@freakyshoes.com

Can I cancel my order after I have completed check out?

*Orders cannot be canceled once they have been placed. Changes can only be made to your order if Customer Services reaches out to you about an issue with your design. Reasons could be, but not limited to: copyright infringement, inappropriate images, etc.

Will Freakyshoes.com  share my personal information with anyone?

*No! For more information please see Privacy Policy

What payment options does Freakyshoes.com accept?

*We accept Visa, MasterCard, American Express, Paypal

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