Is Jomashop Legit? Review with 3 Shocking Complaints

Ever wondered, Is Jomashop legit? You’re not alone. The prices looked too good to be true, so we decided to shop for sneakers, loafers, boots, sandals, and slippers from them. We wanted to know if they were a real deal and if shoppers should trust them or not.

Here’s what we’ve found:

Jomashop is 100% legit. It’s a New York-based company operating since 1987 with over 1 million customer reviews and an A+ rating from the Better Business Bureau. All shoes and products are 100 percent authentic, and orders are shipped from their own warehouse.

But wait. There are also 2 common complaints about Jomashop, and you will learn about them in this review. Let’s get started.

Key Takeaways

• Jomashop is a legit U.S. company based in Brooklyn, New York.

• It sells 100% authentic products, including shoes, watches, and sunglasses.

• Jomashop is a grey market seller, not an authorized dealer.

• Their prices are lower because they skip retail markups and source from wholesalers.

• Shipping can be fast, but sometimes delayed (especially for international orders).

• Products come with Jomashop’s own warranty, not the brand’s.

• Returns are allowed within 30 days, but involve shipping fees or restocking charges.

Is Jomashop Legit? (Full Review)

Jomashop is 100% legit. They have been in business since 1987 and are based in New York. They have shipped over 10 million orders worldwide, which is why they are popular everywhere. While they are not an authorized dealer, they are a trusted grey market seller used by many smart shoppers.

We’ve personally bought shoes from them multiple times over the years. Each time, the experience was smooth. The prices were lower than at the mall, but the shoes were real. It’s one of those websites we were unsure about at first, but once we tried it, we stopped worrying.

Let us walk you through exactly why Jomashop is legit.

Established Business

Jomashop is a legitimate business that has been around since 1987. That’s more than three decades of selling shoes, watches, and other luxury goods. They’re based in Brooklyn, New York, and they’re a registered U.S. company with a physical headquarters.

Here’s the picture of the Jomashop store we’ve clicked:

The first time we found Jomashop, the prices looked a little too good. That made us wonder if it was risky. But once we saw how long they’ve been around, it felt more trustworthy. You don’t survive in the luxury market for over 35 years if you’re selling fake stuff or running scams.

On top of that, they’ve shipped more than 10 million orders to over 150 countries. For us, it’s clear. Jomashop is a real company with a long history and a massive customer base. If they weren’t legit, they would’ve been shut down long ago.

A+ BBB Rating

Jomashop is a legit business with an A+ rating from the Better Business Bureau. They’ve been accredited by the BBB since 2009, which shows they’ve met strict standards for handling customer complaints.

We’ve looked into the BBB website ourselves. What stood out to us is how Jomashop actually responds to complaints. They don’t ignore them or disappear like shady sellers often do. They reply politely, usually within a day or two, and they explain what they’re doing to fix the problem. That’s a good sign, especially when you’re buying expensive items like sneakers.

Remember: You can’t fake an A+ BBB rating. It means they’ve been dealing with customers fairly for a long time. That’s one of the reasons we felt safe recommending Jomashop to friends and family.

Thousands of Positive Reviews

You can trust Jomashop because it is trusted by thousands of real people as well. They have over one million five-star ratings and consistently score well on platforms like Trustpilot and SiteJabber.

Before we made our first purchase, we spent hours reading reviews. On Trustpilot, Jomashop had a 4.3 out of 5. On SiteJabber, they were even higher at 4.6. That many positive reviews don’t come from bots or fakes.

Here’s the full Jomashop review table:

Reviews can tell you a lot about a company. And in Jomashop’s case, the good ones are very real and well earned.

Authentic Products

Here’s the thing: Jomashop only sells authentic products. Everything they list on the website is real, including shoes, sunglasses, handbags, and fragrances. They get their products from:

• Authorized distributors

• Wholesalers

• Trusted third-party sellers.

This type of sourcing is called grey market, but the products themselves are brand new and genuine.

These are the brands that are available at Jomashop:

We’ve ordered from Jomashop more than a few times now. Shoes were our main interest, but we also tried a few accessories. One pair of Adidas sneakers we bought arrived in the original box with all the tags still attached. There was no question it was authentic. We even went to a local store and compared them with the same model. They were identical in every way.

Later, we tried a Fossil leather bag and a bottle of cologne. Again, the packaging was sealed, and everything checked out.

Business Transparency

Jomashop is a fully registered business based in New York, and they make it easy for anyone to verify who they are. Their contact details are public, and their company registration is listed in the New York State business database.

If you want to reach out to Jomashop, their phone number is (877) 834-1434. You can call during business hours, which are 9 a.m. to 6 p.m. Eastern from Monday through Thursday, and 9 a.m. to 3 p.m. on Friday. They also offer email support and live chat directly through their website.

We tested every option before fully trusting them. First, we looked up their business license, just to be sure the company was legit. It matched what was listed on their website, including the full Brooklyn address.

Then we tried using their live chat. We had a question about the warranty and got our answer immediately. Here’s the screenshot of his reply:

Later on, when we had to return a pair of shoes, we called the customer service number. A real person picked up quickly. They explained the return process clearly and sent us the return label by email.

Jomashop Warranty

Jomashop is safe because it backs its products with its own warranty. Even though they aren’t an authorized dealer for most brands, they provide in-house warranty coverage that usually lasts from one to five years. It depends on what you buy, but the details are clearly listed on every product page.

Note that Jomashop handles everything through their own repair center. You don’t deal with the brand itself, which makes the process faster in many cases. You just fill out a service request and ship it to their service team.

Secure Payments

Jomashop.com is legit and offers secure payment options with full encryption at checkout. You can pay with major credit cards, PayPal, Apple Pay, Google Pay, Amazon Pay, and even financing options like Affirm or Klarna. Payments are processed through HTTPS-secured systems, which protect your personal information during checkout.

We’ve used different payment methods over the years and never had a problem. Most of the time, we go with a credit card or PayPal because it’s quick and gives us extra protection if anything goes wrong. The transaction confirmation always comes through immediately, and the invoice is sent to our email with all the order details.

Jomashop also accepts Apple Pay, Google Pay, Venmo, and even Amazon Pay if you prefer using a mobile wallet. One of us tried paying with Apple Pay during checkout, and it worked smoothly on both desktop and phone. We've got a payment screenshot for you as well:

If you need to split your payments, Jomashop supports options like Affirm and Klarna. These let you pay in installments, which is useful when buying something like a $700 watch or designer shoes.

For international buyers or those making large purchases, wire transfer is also available. You do have to contact Jomashop by phone or email to set it up, and they’ll send you an order number and instructions. The bonus here is that you get a 3 percent discount for paying by wire. We haven’t done this ourselves, but the option is there if you want to save a bit more.

One important thing to note is that Jomashop does not accept money orders or checks. If you try to send one in, they’ll just return it. So stick with the digital options, as they’re faster and fully secure.

Reliable Shipping

Getting straight to the point:

Jomashop ships reliably using trusted carriers like UPS, FedEx, and others. Every order is insured, and tracking numbers are sent by email when your package ships. They offer free ground shipping on U.S. orders over $100, with other fast and paid delivery options.

We’ve placed multiple orders over the years, and each one arrived in good condition. The moment our item shipped, we got an email with a tracking link. Most packages came via UPS, and we could check progress in real-time. Here’s the proof:

Even when we ordered a pair of shoes during the holidays, it shipped out the next business day and arrived within four days using their free ground option.

If you’re in the U.S. and your order is over $100, they ship it for free using ground delivery. That usually takes between one and six business days, depending on where you live.

If you want it faster, they also offer UPS or FedEx 2-Day, 1-Day, and even Saturday delivery. We haven’t used the express options, but the prices are listed clearly at checkout. For example, 2-Day shipping is $14.99, and Next Day is $29.99.

For those living in Alaska, Hawaii, or APO/FPO addresses, note that Jomashop ships via USPS. Shipping starts at $5.99, and for U.S. territories like Guam or Puerto Rico, it starts around $22.50. We haven’t tested this ourselves, but we’ve seen plenty of reviews from customers overseas who said they received their orders without issues.

According to the Jomashop official website, international shipping is also handled by UPS or DHL. Costs are calculated at checkout, and Jomashop gives you the option to prepay duties and taxes in some countries, which helps avoid surprise fees.

One thing to know: if you return something, they’ll deduct the original shipping cost from your refund, even if it was free. That happened with one of our returns, so now we always double-check before placing an order.

Return and Refund Policy

Jomashop is a legitimate company because it offers a clear return and refund policy. Most items can be returned within 30 days of delivery, but a few conditions apply. It’s good to know that not everything is returnable. Some clearance or final sale items may be excluded, and items have to be unused and in original condition.

Also, if you just change your mind, you might have to pay for return shipping and a restocking fee, depending on the item.

We’ve returned items before, and it went smoothly. One time we got the wrong shoe size, and another time the bag we ordered just didn’t feel right in person. Both times, we followed these steps:

• Logged into our account

• Filled out the return request

• Printed the label they sent.

• Once the package was received, we got our refund within a few business days.

We learned to always check the product page for the return info. It’s usually listed under the description or in the FAQ section. And when in doubt, we’ve used live chat to double-check. The agents are quick to respond and will tell you what’s eligible and what’s not.

It’s not a no-questions-asked return system like Amazon, but it’s solid.

Big Social Media Following

Another great thing about Jomashop is that it has a strong, active presence across all major social media platforms. They have hundreds of thousands of followers on Instagram and Facebook, along with verified accounts on YouTube, TikTok, and X (formerly Twitter).

Here’s the table on the Jomashop social media following:

Having this kind of presence made us feel more at ease.

3 Common Jomashop Complaints

While Jomashop is legit and trusted by many, there are some common complaints from customers. Some people have complained about slow shipping, missing manufacturer warranties, and difficulties with returns or refunds.

Slow or Delayed Shipping

One of the most common complaints about Jomashop is that shipping can be slow, even when the product shows as “in stock.” Some buyers say their items took two to four weeks to ship, especially during busy seasons or if they were ordering from outside the U.S.

For international orders, tracking sometimes doesn’t show up until the item is already in transit. That’s frustrating when you’re spending a few hundred dollars.

Jomashop does send tracking emails as soon as the item ships. But if something is delayed, they usually don’t update you unless you ask.

It’s worth noting that when things arrive, they usually show up in great shape.

No Manufacturer Warranty

Another issue buyers run into is that Jomashop doesn’t offer manufacturer warranties. If you buy a Seiko, Gucci, or Rolex from them, you won’t be covered by the brand’s official repair or service guarantee. Instead, Jomashop gives you their own in-house warranty.

The good news is they explain this upfront on their site.

Difficult Returns or Refunds

Some Jomashop customers say the return process is harder than it should be. Common complaints include:

• Having to pay return shipping

• Delays in getting refunds

• Restocking fees.

There are even a few cases where buyers said their return was rejected for being outside the policy.

One time, we returned a pair of shoes that didn’t fit. We got our refund, but they deducted the shipping cost. It wasn’t a surprise, since they mentioned that in the return policy, but it’s not something every buyer expects.

Is Jomashop Legit for Perfume?

Yes, Jomashop is legit for perfume. They sell real, sealed, name-brand fragrances at discounted prices. Their perfumes are not knock-offs or testers. Each bottle we’ve ordered has arrived in its original retail packaging.

We’ve bought fragrance from Jomashop three times (twice for ourselves, and once as a gift). Every time, it looked identical to what you’d find at a department store.

They carry well-known perfume brands like Burberry, Dolce & Gabbana, Dior, and others. What helps keep their prices low is that they source through distributors instead of buying directly from the brand.

You should know that fragrance returns are a bit strict. If you open the bottle or use it, they likely won’t accept it back. So, if you’re unsure about the scent, it’s better to try a sample elsewhere first.

Is Jomashop Legit for Sunglasses?

Jomashop is absolutely legit for sunglasses. They sell authentic name-brand shades from popular brands like Ray-Ban, Oakley, Gucci, and Prada. The products come in original packaging, often with the branded case. We’ve bought sunglasses from them more than once, and every time they were 100% real.

One thing to keep in mind is that, like their watches, these don’t usually come with a brand warranty. But Jomashop does offer its own coverage for defects, so if something arrives damaged or the lenses are flawed, you can still get it taken care of.

Is Jomashop Legit for Watches?

Jomashop is definitely legit for watches. They sell authentic, brand-new watches from popular names like Seiko, Citizen, Tissot, Omega, Rolex, and many more. Even though Jomashop is a grey market seller, the watches are real.

We’ve bought multiple watches from them over the years. One of the first was a Seiko Presage, and it came in perfect condition.

That’s not it.

There are reviews from people who’ve bought luxury pieces from Jomashop. They also confirmed authenticity. Many watch forums like WatchUSeek and Reddit’s r/Watches back this up.

Why Is Jomashop So Cheap?

Jomashop is cheaper in price because it is a grey market seller, not an authorized dealer. This means they don’t buy directly from the brands, which lets them skip retail markups. Also, many items are overstock or sourced from liquidation sales.

However, Jomashop doesn’t provide the official brand warranty, which cuts costs. Still, they pass on savings to customers instead of inflating profit margins.

Remember: Despite the lower prices, the products are authentic.

Where Is Jomashop Located?

Jomashop is located in Brooklyn, New York. Their main office and warehouse are based in the U.S., and all orders are processed and shipped directly from their own distribution center. Their headquarters address is 140 58th Street, Suite 3B (sometimes also listed as Suite 6N on 6th Floor), Brooklyn, NY 11220, United States

Even better, they operate during U.S. business hours, which means you can call and get someone on the phone who knows what they’re talking about.

Is Jomashop a Grey Market?

Yes, Jomashop is considered a grey market seller. That means they sell genuine, brand-new products, but they don’t buy them directly from the brands or authorized dealers. Instead, they source from wholesalers, distributors, or regional resellers.

Being grey market does not mean fake. The products are authentic. What’s different is that they don’t come with the brand’s official warranty. Instead, Jomashop gives its own warranty, which covers the item for up to five years (depending on what you buy).

Jomashop Reviews - What Are Shoppers Saying?

Jomashop has thousands of reviews online from real customers. The feedback is mixed, but the majority of reviews are positive. People often praise the prices and quality of the products.

The most common Jomashop reviews are:

Jason K. wrote:

“I ordered a Movado watch from Jomashop and got it within five days. It came in a sealed box, and everything looked brand new. I saved almost $200 compared to the retail store. I’ve had it for over a year now and it still runs perfectly.”

Alina M. from Florida commented:

“I was nervous at first because I’d never heard of Jomashop. But I bought a bottle of Dior perfume, and it was 100% legit. Packaging was perfect, and the scent lasted all day. I’ve already placed two more orders since.”

From what we’ve seen, most buyers walk away happy.

Jomashop vs Others – A Comparison

Jomashop is a solid choice for discounted luxury and name-brand products. But how does it compare to other popular retailers?

Here’s a breakdown:

Conclusion

Jomashop is absolutely legit. It is a well-known online retailer based in Brooklyn, New York, with over 30 years of experience. The company has a large following on social media, including over 300,000 followers on Instagram and Facebook.

Jomashop also has thousands of positive reviews on trusted sites like Trustpilot and ResellerRatings. While some buyers have faced customer service or return issues, most orders are delivered on time.

Jomashop is not an authorized dealer, but they do sell 100 percent authentic products.