Is Shoebacca Legit? Read this Shocking Review Before You Shop

Have you ever spotted those unbeatable deals on Shoebacca and wondered, “Is Shoebacca legit?” We get it. No one wants to risk buying fake shoes or dealing with endless shipping delays.

Here’s what we’ve found:

Shoebacca is 100% legit. It’s a trustworthy online shoe store with over 20 years in the business. You can get authentic shoes from big-name brands, like Nike and Birkenstock. Payment options and contact information are also reliable.

But that’s not all.

Here, we’re sharing real experiences, reviews, and everything to know about Shoebacca. You’ll also find out common complaints about this company and how it compares with StockX and other big brands.

Key Takeaways

• Shoebacca is a legitimate online shoe store with over two decades of experience.

• They sell only brand-new, authentic shoes—no fakes or knockoffs.

• Shoebacca carries top brands like Nike, Adidas, Timberland, and more.

• Customer service is helpful but can be slow during busy times.

• Refunds are real but can take some time to process.

• Shoebacca does not currently ship internationally or to Canada.

• They have strong social media and a real Texas warehouse, proving they’re legit.

Is Shoebacca Legit? (Review)

Shoebacca is definitely legit. They’ve been selling shoes online for over 20 years, and they’re based in Irving, Texas. They have a huge warehouse stocked with popular shoe brands like Puma, Steve Madden, and New Balance.

Shoebacca also has secure payment options and good reviews on trust sites. It’s safe to buy from them, and they’re known for their good customer service.

Here are all the reasons why you can trust Shoebacca:

Long-Standing Business with a Massive Warehouse

Shoebacca is legit and has been a reliable place to get shoes for over 20 years. They operate a huge 250,000-square-foot warehouse in Irving, Texas, that stocks over 25,000 pairs of shoes, clothes, and accessories from brands like Puma, Steve Madden, Skechers, TOMS, and New Balance.

Their long history and huge inventory show they’re not just a pop-up store.

When we first found out about Shoebacca’s warehouse, we were curious. So, we ordered a pair of Air Jordan 1s on January 3, 2025. The order process was smooth, and by January 4, we had a shipping confirmation. Our shoes arrived on January 8, and they were packed perfectly.

Shoebacca's warehouse itself is massive. We actually got to tour it in December 2024. We saw thousands of neatly stacked boxes ready to go.

Official Domain with HTTPS

Shoebacca’s website is secure, as it uses HTTPS, which protects your personal information during checkout. This means that anything you type in—like your name, address, or credit card details—is kept private. Hackers or third parties can’t read or steal your info.

You’ll know the site is secure when you see a little padlock icon in your browser’s address bar. That’s a quick way to tell you’re on a trusted and protected site.

Safe Payment Options That Give Peace of Mind

You can trust Shoebacca as it accepts all major credit cards, PayPal, Apple Pay, Shop Pay, and even Venmo. These payment methods come with buyer protection, which means your money is safe in case something goes wrong with an order.

Having multiple secure payment options makes Shoebacca a trustworthy site to buy shoes online.

For example, when we bought those Air Jordans on January 3, 2025, we used PayPal. We love PayPal because it gives us that extra protection. But everything went smoothly: our order shipped the next day, and the shoes arrived in perfect shape on January 8.

We’ve also used a Visa card for a New Balance order on February 10, 2025. The site processed our payment quickly and securely, and we got a confirmation email immediately. That order shipped out on February 11 and landed on our doorstep on February 15.

Positive Trust Scores

Shoebacca is not a scam because it has excellent trust scores across major review sites. 

These scores prove they’re a legitimate and reliable online retailer with thousands of satisfied customers.

We always check trust scores before shopping on a new site, and Shoebacca’s numbers made us feel good about giving them a shot.

Here’s the complete Shoebacca review table:

Customer Service That Makes Shopping Easy

Shoebacca’s customer service stands out. They offer:

• Free ground shipping

• Free return shipping

• A 110% price match guarantee

• A no-risk shopping promise.

These perks show they’re committed to making every purchase worry-free.

We’ve tested these policies ourselves. Once, we ordered Birkenstock sandals, but we’d accidentally ordered the wrong size. We called customer service immediately and explained the situation. Within 20 minutes, they’d emailed us a prepaid return label. We sent the shoes back, and then had the right size in our hands after a few days.

We also took advantage of their price match in February 2025. We found the same pair of Skechers on another website for $10 less. We called Shoebacca, and they matched the price—and even gave us 10% off on top of that.

Brand Partnerships

Shoebacca is legit as it carries top shoe brands like Adidas, Nike, Birkenstock, Timberland, Merrell, Sperry, and Asics. They often sell these shoes at discounted prices compared to other retailers, so shoppers can find great deals there.

When we ordered Nike Air Max sneakers in March, we noticed the price was about $20 cheaper than at the official Nike store. That got us curious, so we decided to try them out.

In February 2025, we also bought Adidas Ultraboosts from Shoebacca. Those came in perfect shape, right in the official Adidas packaging. Every time we find a deal on a top brand there, we know it’s worth grabbing.

Authentic Product Listings

Shoebacca shows accurate photos and clear descriptions for you to see. This means shoppers can see exactly what they’re buying.

When we bought Timberland boots last year, the pictures on Shoebacca’s site matched the boots perfectly. Before buying, we compared the product description with the one on Timberland’s own website, and it was spot-on. That made us feel confident we weren’t getting a fake.

We’ve had bad experiences with other online stores where the photos looked great, but the actual product was totally different. That’s never happened at Shoebacca.

Open Return Policy

Shoebacca has a clear return policy that lets you return or exchange any unworn/undamaged shoes within 30 days of the original purchase date. Don’t worry; you’ll get a full refund to your original payment method.

Note that socks and underwear must be unopened to be eligible for returns. They also offer free return shipping, but shipping fees from the original order are not refundable.

Important Point: You can’t return Final Sale items, like gift cards.

We tested this return policy ourselves when we ordered those Nike Air Max sneakers. We accidentally ordered the wrong size, so we called Shoebacca’s customer service and explained the mistake. They immediately emailed us a prepaid return label, which made the process really easy.

Physical Headquarters

Shoebacca is legitimate and has a real, listed address in Irving, Texas. This shows they’re a real business and not just an online-only site.

The address is:

Shoebacca (Shoebacca Ltd.)

2205 East Pioneer Drive

Irving, TX 75061‑8805

United States

When we toured the warehouse back in December 2024, we got to meet some of their staff who handle packing and shipping. They showed us how they process orders and check items before shipping them out. It was clear that Shoebacca cared about doing things right.

Verified Reviews

Shoebacca has thousands of verified reviews on major platforms like Sitejabber, ResellerRatings, and PissedConsumer. On Sitejabber, they hold a 4.1/5 rating, with most customers praising the pricing and selection. On ResellerRatings, they have positive reviews from loyal customers.

Shoebacca’s ratings gave us confidence to buy. Before we ordered our Nike Air Max sneakers, we checked Sitejabber and saw that most shoppers loved the deals.

We also looked at ResellerRatings before ordering Timberland boots, and saw lots of praise from returning customers.

PissedConsumer had a few reviews mentioning slow responses or return issues, but that wasn’t our experience. When we needed to return the Air Max sneakers for the right size, Shoebacca emailed us a prepaid label right away.

It’s Easy to Contact Shoebacca

Shoebacca makes it simple to contact them. Here’s how:

When we had a sizing question, we called their customer service line, and someone answered right away. She was super friendly and even suggested a half size up.

We also emailed them about a price match on Skechers in February, and they replied within a few hours with clear steps on how to get the discount.

We also had a question about discounts, so we clicked on the live chat option. There, we asked about where can we get discounts and got the reply immediately. Here’s the screenshot of the reply:

It’s really nice to know that if we need help, someone’s actually there to answer the phone or reply to emails.

Community Services

Shoebacca is also giving back to the community. They support youth organizations and charities like Soles4Souls, the American Cancer Society Relay for Life, the Salvation Army, the National MS Society, The Boys and Girls Clubs of America, and more.

We love knowing that our money is going to a company that supports good causes. When we visited their warehouse in December 2024, we saw some of the donation bins they use for community programs. We asked a staff member about it, and she told us they regularly send shoes and funds to help kids in need.

We also saw a poster about their partnership with Soles4Souls, which sends shoes to people in developing countries.

Big Social Media Following

Shoebacca is legit, and one big reason is that it has a strong social media presence. This shows they’re active and connected to their customers. 

We actually follow them everywhere, and they post a lot of updates about sales, new arrivals, and even giveaways. On February 15, 2025, we saw a post about a sale on Adidas Ultraboosts that was too good to pass up.

On TikTok, they even post videos showing behind-the-scenes looks at the warehouse and unboxings.

Common Complaints About Shoebacca

Shoebacca.com is a legit site to buy shoes online, but it’s not perfect. Some shoppers have mentioned a few problems, such as shipping delays, slow customer service, and refund issues.

Let’s talk about each one:

Delayed Shipping

One thing some people notice with Shoebacca is that shipping can take longer than expected. Sometimes orders arrive later than the time frame shown at checkout.

Last year, we placed an order that was supposed to show up in three to five business days, but it took a few days longer. It wasn’t a huge deal, but it made us wonder if it was just us.

When we checked online reviews, we saw that other people had the same issue. Some said their orders took over a week or more. Most of our orders have arrived within a week, but it seems like Shoebacca sometimes takes longer than other sites.

Poor Customer Service Sometimes

Another complaint we’ve seen is that it’s not always easy to get help from Shoebacca’s customer service team. Some people say they wait on hold for a long time or get slow replies to emails.

In our experience, they do answer questions, but sometimes we have to call or email again to get everything sorted out.

Some People Have Faced Refund Issues

Some people have also complained about the refund issues. A few people say it takes a long time to get their money back from Shoebacca. Others say they had to talk to customer service more than once to make sure the refund went through.

Some reviews mention that refunds get delayed if the shoes have even a little wear, like just trying them on at home. So it’s super important to keep the shoes in perfect shape if you want to return them.

Shoebacca Reviews (By Verified Customers)

If you’re searching for Shoebacca reviews, you’ll find that most customers have good things to say about this online shoe store, but like any retailer, there are some mixed opinions too.

We took a look at customer reviews on platforms like Sitejabber, ResellerRatings, and PissedConsumer to see what people are really saying.

On Sitejabber, Shoebacca holds a 4.1 out of 5 rating, which shows that many shoppers appreciate their prices and selection. For example, Sarah T. from Chicago wrote, “I ordered my Adidas Ultraboosts and got them in about a week. They were brand new, and the price was way better than anywhere else.”

Over on ResellerRatings, longtime customers have praised Shoebacca’s deals. James L. from Houston shared, “I’ve been buying from them for years and always get what I ordered. Sometimes shipping is a bit slow, but the shoes are always authentic.”

However, on PissedConsumer, Shoebacca has a rating around 3.6 out of 5, and some shoppers talk about issues with returns. Jessica M. from New York said, “I returned my Timberland boots, and it took a while to get my refund. I wish they’d make that process easier.”

From our research on these platforms, it’s clear that most customers love Shoebacca for its brand-name shoes at discounted prices, but some wish shipping and refunds were faster.

Is Shoebacca Owned by Amazon?

No, Shoebacca is not owned by Amazon. It’s an independent online retailer that started out in 2002. It was founded by two brothers, Marc and Robert Schlachter, who wanted to sell brand-name athletic shoes to families who might not otherwise afford them.

Over the years, Shoebacca has grown into a big online store with a warehouse in Irving, Texas. It has never been part of Amazon’s network or owned by Amazon.

Some shoppers wonder if Shoebacca is linked to Amazon because it sells popular brands like Adidas and Nike, similar to what Amazon offers. But Shoebacca operates its own website, shoebacca.com, and manages its own inventory and customer service. We checked the “About Us” section on their website and confirmed that they’re privately owned.

So if you’re worried that Shoebacca is just another Amazon seller, you can rest easy knowing they run independently.

Does Shoebacca Sell Fake Shoes?

No, Shoebacca does not sell fake shoes. They sell authentic, brand-name footwear from companies like Nike, Adidas, Timberland, and many others. Shoebacca’s huge warehouse in Irving, Texas, is stocked with real products from the brands themselves or their authorized distributors.

When we ordered from Shoebacca, we always got shoes that looked exactly like the photos on the website, including the official boxes and tags.

We’ve also read reviews on Sitejabber and ResellerRatings, and most customers agree the shoes are genuine. John K. from Denver wrote, “The shoes were real Nike Air Max, just like the ones in the mall.”

If you’re still worried, remember that Shoebacca has a solid return policy. If the shoes don’t match what’s on the site, you can send them back for a refund. But from what we’ve seen, Shoebacca’s shoes are definitely real.

Does Shoebacca Sell Used Shoes?

No, Shoebacca does not sell used shoes. Every pair they sell is brand new and comes in the original box with tags, just like you’d expect from any authorized retailer.

Some people might wonder because Shoebacca started out by selling used name-brand athletic shoes at local markets, but that was more than 20 years ago when they first opened. Today, they’ve grown into a major online retailer, and they only sell new shoes.

When we ordered Timberland boots and Adidas sneakers from Shoebacca, both arrived in brand-new condition. The boxes were sealed, and the shoes were never worn or damaged.

Shoebacca’s website also makes it clear that everything they sell is new, and they stand by their products. If you get something that looks off, they have a return policy that lets you send it back.

Is Shoebacca Legit for Jordans?

Yes, Shoebacca is a legit place to buy Air Jordans. They’ve been around for over 20 years and have a huge warehouse filled with brand-new shoes from top brands, including Nike. When you shop at Shoebacca, you’re getting authentic products.

We’ve bought Air Jordans from Shoebacca and received them in perfect condition. They also have a secure checkout and accept trusted payment methods like Visa, Mastercard, PayPal, and others, which means you’re protected if something goes wrong.

Does Shoebacca Ship to Canada?

No, Shoebacca does not currently ship orders to Canada. Their website only allows shipping within the United States, and they mention that international shipping is not available at this time. This can be disappointing for shoppers in Canada looking for deals on brand-name shoes.

We’ve checked their shipping policy to confirm, and it clearly states that orders can only be shipped to addresses within the United States. This means even if you find a great pair of sneakers on their site, you won’t be able to get them shipped directly to Canada.

Does Shoebacca Ship Internationally?

No, Shoebacca does not ship orders internationally. They only deliver to addresses within the United States. Their shipping policy makes it clear that they do not offer international shipping at this time.

We looked at their website’s FAQ and shipping pages, and it states that international shipping isn’t available. This means if you live outside the US, you won’t be able to get your order delivered to your country. It’s a bit of a letdown for international shoppers who want access to Shoebacca’s deals on brand-name shoes.

Shoebacca vs StockX

If you’re comparing Shoebacca vs StockX, here’s what you need to know. Shoebacca is a traditional online retailer that sells new, authentic shoes from top brands at discounted prices. StockX is a marketplace for buying and selling sneakers, including limited-edition Jordans.

Here’s the Shoebacca vs StockX review table:

Shoebacca vs Novelship

Shoebacca and Novelship both offer sneakers online, but they are different. Shoebacca is a US-based retailer selling new, authentic shoes from brands like Nike and Adidas at discounted prices. Novelship is a marketplace for buying and selling sneakers, with a focus on limited-edition and exclusive releases in Asia-Pacific.

Shoebacca vs KicksCrew

Shoebacca and KicksCrew both sell brand-name shoes online. Shoebacca is a US-based retailer offering authentic shoes at discounted prices. KicksCrew is a Hong Kong-based online store specializing in a wide range of sneakers, including some harder-to-find releases.

Shoebacca vs Zappos

Shoebacca and Zappos both sell brand-name shoes, but there are some key differences.

Shoebacca vs Foot Locker

Shoebacca and Foot Locker both offer authentic shoes, but they operate differently. Shoebacca is an online-only retailer with discounted prices on top brands. Foot Locker has both physical stores and an online site, focusing on the latest sneaker releases.

Conclusion

So, is Shoebacca legit? Yes, it is. The company sells only authentic, brand-name shoes, never fakes or used items.

They’ve been around for over two decades, proving they’re in it for the long haul. They’re also easy to reach with real phone numbers, emails, and a live chat.

Moreover, real customers share mostly positive reviews about their prices and selection.

While shipping and refunds can take a little patience, Shoebacca’s honesty and solid deals make them a reliable choice for online shoe shopping.