Is DTLR Legit or a Scam? Shocking Review You Need to Read

If you’ve been wondering, “Is DTLR legit?”, you’re not alone. A lot of us have asked the same question after seeing their drops.

Let’s get this clear:

DTLR is a 100% legit store that’s been around for over 30 years. They sell real Jordans, Nikes, and streetwear, both online and in over 250 stores. Their contact details and shipping policies are also clear.

But even though they’re legit, some shoppers do face issues like shipping delays or canceled orders.

To find out the full truth, we bought shoes from them. We also tested their returns and looked at hundreds of reviews.

If you’re thinking of placing an order, this post will show you exactly what to expect.

Key Takeaways

• DTLR is a legit store with over 30 years in the sneaker game.

• It’s owned by JD Sports, which adds extra trust and backing.

• They have over 250 physical stores across the U.S.

• DTLR sells only real shoes from official brands like Nike and Jordan.

• Shipping can be slow, and tracking updates aren’t always clear.

• Sometimes orders get canceled if items go out of stock.

• DTLR accepts Klarna and Affirm but not Afterpay.

Is DTLR Legit? Expert Review

DTLR is 100% legit. It’s been around for over 30 years and now has more than 250 stores in the U.S. Today, it’s backed by JD Sports. Its website is also secure and trusted by users. They sell real sneakers and streetwear from top brands like Nike, Jordan, and Adidas.

Many of us shop there regularly without any problems.

Here’s every reason why DTLR is a reliable company:

Established Brand

DTLR is absolutely legit. It isn’t some random site that popped up yesterday. It’s been in the game since the early ‘90s. The full name was originally Downtown Locker Room. If you’ve ever walked around malls or city shopping areas on the East Coast or in the Midwest, you’ve probably seen one.

When we first started buying sneakers in the late 2000s, DTLR was one of those stores that felt part of the culture.

Being around for more than 30 years means they’ve stood the test of time. Scammers don’t last that long. They usually vanish in a year or two. But DTLR? It’s still here.

They’re also known in the community. They do local events and support causes, which is another reason why people trust them.

Owned by JD Sports

In 2021, JD Sports announced that they are buying DTLR. If you don’t know JD Sports, they’re a massive sportswear chain from the UK. They own stores all over the world, including Finish Line in the U.S.

When we saw this news, it gave us extra confidence. JD Sports wouldn’t spend millions buying a shady store. They do their homework. They check operations, supplier connections, brand reputation—all of it. So when JD said yes to DTLR, we knew this was the real deal.

Since the takeover, things have only gotten better. We noticed better shipping, more variety, and tighter customer support.

Physical Store Locations

DTLR is legit because you can visit their store any time you want. They’ve got over 250 physical stores across the country, mostly on the East Coast and in the Midwest. You’ll find them in malls, city centers, and busy retail areas. This matters a lot when you’re judging if a company is real.

We visited a DTLR store once, and here's the picture we took:

When we’re unsure about an online store, one of the first things we check is: do they have real stores we can walk into? DTLR passes that test. We’ve visited multiple locations over the years, and each time it’s been a smooth experience.

Having physical stores also means they can’t just disappear. Scams are mostly online-only because there’s no way to track them. But with DTLR, there are addresses, employees, and store hours.

Official Website (dtlr.com)

DTLR.com is fully safe. It uses HTTPS encryption, which means your payment info and personal details are protected. If you’re ever on a site that doesn’t have HTTPS, run. But here, it’s locked and safe.

We also checked ScamAdviser and other trust-check tools. DTLR scores 100 percent.

From our own experience, ordering through dtlr.com has been easy. The first time we bought online, we got a pair of Jordans during a drop. They arrived in the original box, with tags, exactly as expected.

And the return process? Also fair. One of us returned a pair that didn’t fit right, and the refund came within a week.

Authorized Retailer for Major Brands

DTLR is an official retail partner for some of the biggest names in the sneaker and streetwear world. That includes Nike, Adidas, New Balance, Timberland, and more.

These brands only work with trusted stores that follow strict rules on product handling, release dates, and pricing.

When we see Nike or Jordan items on DTLR, we know they are real. We’ve bought sneakers and checked the tags, the box labels, and other things. Everything matched.

In-Store Pickup and Returns Available

DTLR makes shopping easier by offering in-store pickup and returns. That means you can buy something online, and then pick it up at a local store. Or if you don’t like it, you can return it there too. It’s simple.

We’ve used this option more than once. One of us ordered sneakers online and had them sent to a local DTLR for pickup. They held the shoes at the counter, checked our ID, and handed them over. It felt way more secure than waiting for delivery at home.

The return part is just as smooth. If something doesn’t fit or feel right, you don’t have to ship it back. Just walk into a store, show your receipt, and they’ll take care of it.

Google Business Listings

A quick way to verify if a business is legit is by checking it on Google. Search for any DTLR store near you, and you’ll see verified listings with thousands of reviews.

We checked several store locations. Each one had hundreds to thousands of reviews. Most reviews talk about the product selection, staff helpfulness, and in-store drops.

We also called a few stores just to see how they answered. In each case, the person who picked up was polite, informed, and helpful.

A scam company wouldn’t have this level of physical visibility.

Social Media Presence

DTLR is very active on social media. They have verified accounts across Instagram, TikTok, X (Twitter), YouTube, and other platforms. Each platform shows real content, real followers, and real brand partnerships.

All this shows is one thing: DTLR is alive and real in the digital world.

Mentioned in Reputable Media

DTLR is not a scam because it has been covered in trusted media like Footwear News and Complex. They’ve been featured for big sneaker drops, brand collaborations, and community work. That’s a strong signal that they are real and respected in the sneaker world.

We saw them in a Footwear News article when they did a collaboration with New Balance. The photos looked legit, and the write-up showed that DTLR was pushing culture.

Complex also praised DTLR in their sneaker drop coverage. That’s where we first heard about their exclusive Jordan releases. When sites like Complex talk about you, it means you’re reliable.

Offers Klarna and Other Secure Payment Options

You can trust DTLR, as it supports trusted payment options like Klarna, PayPal, Apple Pay, and all the major credit cards. These are services that don’t work with sketchy businesses. They only partner with legit stores that pass security checks.

We’ve personally used Klarna and PayPal on DTLR. It was smooth. The fact that Klarna lets you split payments shows they’ve vetted DTLR’s system.

DTLR also accepts Visa, Mastercard, Discover, and American Express. When a store accepts all these options, it’s a green flag.

Can Easily Contact DTLR

DTLR makes it easy to get help. They have a real phone number, live chat, and a contact form right on their website. That matters a lot, as scam stores never have all these working options.

We’ve called their support line before. They also have set hours. You can call Monday to Friday from 8 am to 8 pm and on Saturday from 9 am to 2 pm Eastern Time. That’s a good window for most people. And if you don’t want to call, the live chat is fast.

We also like to use live chat when we have any questions. Recently, we asked them about their refund policy and got a clear answer. Here’s the screenshot of what we discussed:

The contact form on their site is another way to reach out. Just fill it out, and they’ll email you back. We used it once for a return issue and got a response in under 24 hours.

Clear Shipping Policy

DTLR.com is a legit website as it explains everything about shipping. You can tell they’ve had years of experience just by how detailed the page is.

If you see "Label Created" on your tracking, it means they’ve handed the order to the courier, but it hasn’t been scanned yet. That usually clears up in a day. We’ve seen it happen with UPS and FedEx before. It’s normal, but it’s good that DTLR explains it clearly.

Sometimes they can’t ship the full order. In those cases, they refund the item that they can’t send. We’ve had that happen once with a shirt that was out of stock. They refunded our card in two days.

Shipping costs depend on what you order and where you live. Most of our orders qualified for free shipping. To get it, your order needs to be $75 or more. But if you live in Alaska or Hawaii, air shipping charges apply.

We also like that they ship to P.O. boxes, as long as the order is under $150. That’s helpful if you don’t want packages left on your doorstep.

DTLR Offers Reliable Apps

The DTLR app is definitely real and trusted. The one at the App Store has a 4.9-star rating from over 22,000 people. The app is made by DTLR HOLDING, INC., and looks polished and official. It’s easy to use, and people seem to love how smooth the experience is.

If you’re on Android, the DTLR app is also there on the Google Play Store. It has over 100,000 downloads and a strong 4.4-star rating. More than 100,000 people use it and actually like it.

Top 3 Most Common Complaints About DTLR

The most common problems buyers face with DTLR are delayed shipping, missing packages, and canceled orders. This is why DTLR has low ratings on review websites.

Shipping Delays and Lost Packages

Many people say their DTLR orders arrived late or never showed up. The tracking info often gets stuck on “Label Created.” That usually means DTLR handed the box to the courier, but it hasn’t been scanned yet.

We had this happen when we ordered a hoodie. The tracking didn’t update for three days. It finally shipped, but the wait made us nervous.

Sometimes the package is never delivered. People say they reached out to DTLR but didn’t get clear help. The company says they’re not responsible once the package leaves their hands. They do help you file a claim with the courier, but it takes time.

Order Cancellations and Out-of-Stock Issues

We ordered a pair of sneakers once and felt good after checkout. Two days later, we got an email saying the item wasn’t available anymore. We had to wait days for the refund, which didn’t feel right. Many other buyers have faced the same.

We’ve seen this complaint on many sites. Trustpilot gives DTLR a 1.6 rating. Yelp is at 2.2, and Sitejabber shows 1.3. Most bad reviews are about canceled orders.

Does DTLR Sell Fake Shoes?

DTLR does not sell fake shoes. They are an authorized retailer for top brands like Nike, Jordan, Puma, Adidas, and more. These companies do not work with fake sellers. They only allow trusted partners/companies to sell their products.

We’ve bought Jordans, Nikes, and New Balance from DTLR. Each pair came in the correct box.

Also, if DTLR sold fake shoes, brands would pull their partnership fast. That hasn’t happened. Instead, brands continue doing collabs with DTLR. That’s a good sign.

Most of the bad reviews about DTLR aren’t about fake products. They are about order issues like delays, cancellations, or poor customer service. But not one serious case proves that DTLR sells fake shoes.

Does DTLR Accept Afterpay?

DTLR does accept Afterpay. It’s a simple and helpful way to pay for your order in smaller amounts instead of all at once.

Here’s how it works: When you shop on DTLR.com and go to checkout, just pick Afterpay as your payment option. You’ll be taken to the Afterpay website, where you can log in or sign up. If you're approved, your total will be split into four equal payments. You pay the first one now, and the rest every two weeks.

There’s no interest or extra cost if you pay on time. It’s fast and easy, and you can finish the whole process in under a minute.

To use Afterpay, you must be 18 or older, have a debit or credit card, and pass a quick approval. Most people get approved instantly.

Does DTLR Buy Shoes?

DTLR does not buy shoes from customers. They are not a resale or consignment shop. DTLR only sells new products that come directly from brands like Nike, Adidas, and Jordan. They do not accept used or new shoes from individuals.

We’ve asked in-store before, just to be sure. The employee told us clearly that they don’t do trades or buybacks. All their shoes come from the brands themselves. That way, they can guarantee the products are 100% real and untouched.

If you’re looking to sell your shoes, you’ll need to go to a resale marketplace. Sites like StockX, GOAT, and eBay are made for that. Those platforms let you list your shoes and sell them directly to buyers. DTLR doesn’t work that way.

Does DTLR Accept Klarna?

Yes, DTLR does accept Klarna as a payment option. This means you can split your total into smaller payments instead of paying everything at once. It’s helpful when you want to buy now and pay later without using a credit card.

We’ve used Klarna at DTLR ourselves. At checkout, just select Klarna as your payment method. You’ll then be taken to Klarna’s website to choose how you want to pay. You can either:

• Pay in four equal parts every two weeks

• Choose a monthly plan.

There’s no interest if you pay in four. But if you choose the longer monthly plan, Klarna may charge interest. Klarna will also do a soft credit check in some cases. It doesn’t affect your credit score, but it helps them decide how much to offer you.

The best part is you still get your items right away. DTLR ships your order just like a normal purchase. Klarna then takes care of the rest of the payments in the background.

Just make sure you pay Klarna on time, as missing a payment could lead to late fees or account issues.

Does DTLR Do Raffles?

Yes, DTLR does raffles for high-demand sneaker drops. These raffles help give people a fair chance to buy limited pairs, like exclusive Jordans or Yeezys. You can enter these raffles online or sometimes through the DTLR app.

We’ve entered DTLR raffles a few times. You sign up by filling in your name, shoe size, and local store. If you win, you get an email or a message telling you how to buy the shoes.

Not every drop has a raffle. It’s mostly done for hyped or limited releases. If it’s just a regular shoe restock, you can buy it online as usual. But if the shoes are expected to sell out fast, DTLR uses raffles to control demand.

One thing to remember: DTLR raffles are often store-specific. So if your name is picked, you must go to the store you chose to pick up the shoes. You’ll need to show your ID and maybe the email confirmation too.

Does DTLR Price Match?

No, DTLR does not offer price matching. If you see the same shoe or product for less at another store, DTLR won’t lower their price to match it. Their prices are fixed based on what the brand sets and their own pricing rules.

They also don’t honor discount codes from other sites. So if you find a coupon or lower price elsewhere, you’ll have to buy it from that store instead.

DTLR sometimes has its own sales and promos. You can find those on their homepage or get alerts by signing up for emails.

Does DTLR Do Refunds?

Yes, DTLR does offer refunds. You can return your item within 30 days of the purchase date to get your money back. But the product must be in new condition, with the tags still in place.

You have to follow some other rules as well. First, start the return online. Then pack the item carefully. If it’s shoes, the shoebox must go inside another box. Don’t tape directly on the shoebox.

Once they get the return, it takes about 48 hours to process.

If you paid with Afterpay, Klarna, or Affirm, you may get store credit instead. Especially if you return the item to a store location.

Does DTLR Sell Real Jordans?

Getting straight to the point:

DTLR sells real Jordans. They are an official retail partner for Jordan Brand, which is part of Nike. That means everything you buy from them is 100% authentic.

We’ve bought Jordans from DTLR both in-store and online. Every pair came in the correct box with official tags.

You can also check on Jordan’s official website. DTLR is listed as one of their authorized sellers. Jordan Brand only allows trusted stores to carry their products.

Does DTLR Sell Real Nike?

Yes, DTLR sells real Nike products. They are an authorized Nike retailer, which means they get their products directly from Nike’s official supply chain. Nike is strict about who can sell their products. They don’t work with unverified or small sellers. DTLR has a long history of carrying Nike, and they are still listed as a retail partner.

We’ve bought Nike Air Max, Dunks, and hoodies from DTLR. Everything came in the correct packaging. The quality was exactly what we expected.

We’ve also seen Nike reps at DTLR events. That only happens when a brand trusts the store.

DTLR vs Zappos

When comparing DTLR and Zappos, both offer sneakers and apparel. However, Zappos offers a massive online catalog with free shipping and returns. Here’s the comparison:

DTLR vs Novelship

DTLR and Novelship serve sneaker fans but in different ways. DTLR is a mainstream streetwear retailer with real stores. Novelship is a reseller platform focusing on rare or sold-out kicks.

Here’s a DTLR vs Novelship table:

DTLR vs KicksCrew

Both DTLR and KicksCrew sell sneakers and streetwear online. DTLR has a physical presence and works directly with brands. KicksCrew is a global reseller site offering hard-to-find sneakers. Here's how they differ:

DTLR vs StockX

People also compare DTLR with StockX. Note that DTLR sells directly from brands and features regular retail pricing, while StockX operates as a stock market for sneakers.

DTLR vs Foot Locker

DTLR and Foot Locker are major sneaker retailers with physical locations and online stores. Here’s a clear comparison:

Final Words

So, is DTLR legit?

Yes, DTLR.com is a 100% legit website. They only sell real shoes from real brands. You can shop online or visit one of their many stores (over 250). However, note that issues like shipping delays do happen, but not always.

So, here’s a tip: Use store pickup when possible for faster and safer delivery. And you can return your order for a refund if it doesn’t work out.

In short, DTLR is worth checking out.

If you’ve been wondering, “Is DTLR legit?”, you’re not alone. A lot of us have asked the same question after seeing their drops.

Let’s get this clear:

DTLR is a 100% legit store that’s been around for over 30 years. They sell real Jordans, Nikes, and streetwear, both online and in over 250 stores. Their contact details and shipping policies are also clear.

But even though they’re legit, some shoppers do face issues like shipping delays or canceled orders.

To find out the full truth, we bought shoes from them. We also tested their returns and looked at hundreds of reviews.

If you’re thinking of placing an order, this post will show you exactly what to expect.

Key Takeaways

• DTLR is a legit store with over 30 years in the sneaker game.

• It’s owned by JD Sports, which adds extra trust and backing.

• They have over 250 physical stores across the U.S.

• DTLR sells only real shoes from official brands like Nike and Jordan.

• Shipping can be slow, and tracking updates aren’t always clear.

• Sometimes orders get canceled if items go out of stock.

• DTLR accepts Klarna and Affirm but not Afterpay.

Is DTLR Legit? Expert Review

DTLR is 100% legit. It’s been around for over 30 years and now has more than 250 stores in the U.S. Today, it’s backed by JD Sports. Its website is also secure and trusted by users. They sell real sneakers and streetwear from top brands like Nike, Jordan, and Adidas.

Many of us shop there regularly without any problems.

Here’s every reason why DTLR is a reliable company:

Established Brand

DTLR is absolutely legit. It isn’t some random site that popped up yesterday. It’s been in the game since the early ‘90s. The full name was originally Downtown Locker Room. If you’ve ever walked around malls or city shopping areas on the East Coast or in the Midwest, you’ve probably seen one.

When we first started buying sneakers in the late 2000s, DTLR was one of those stores that felt part of the culture.

Being around for more than 30 years means they’ve stood the test of time. Scammers don’t last that long. They usually vanish in a year or two. But DTLR? It’s still here.

They’re also known in the community. They do local events and support causes, which is another reason why people trust them.

Owned by JD Sports

In 2021, JD Sports announced that they are buying DTLR. If you don’t know JD Sports, they’re a massive sportswear chain from the UK. They own stores all over the world, including Finish Line in the U.S.

When we saw this news, it gave us extra confidence. JD Sports wouldn’t spend millions buying a shady store. They do their homework. They check operations, supplier connections, brand reputation—all of it. So when JD said yes to DTLR, we knew this was the real deal.

Since the takeover, things have only gotten better. We noticed better shipping, more variety, and tighter customer support.

Physical Store Locations

DTLR is legit because you can visit their store any time you want. They’ve got over 250 physical stores across the country, mostly on the East Coast and in the Midwest. You’ll find them in malls, city centers, and busy retail areas. This matters a lot when you’re judging if a company is real.

We visited a DTLR store once, and here's the picture we took:

When we’re unsure about an online store, one of the first things we check is: do they have real stores we can walk into? DTLR passes that test. We’ve visited multiple locations over the years, and each time it’s been a smooth experience.

Having physical stores also means they can’t just disappear. Scams are mostly online-only because there’s no way to track them. But with DTLR, there are addresses, employees, and store hours.

Official Website (dtlr.com)

DTLR.com is fully safe. It uses HTTPS encryption, which means your payment info and personal details are protected. If you’re ever on a site that doesn’t have HTTPS, run. But here, it’s locked and safe.

We also checked ScamAdviser and other trust-check tools. DTLR scores 100 percent.

From our own experience, ordering through dtlr.com has been easy. The first time we bought online, we got a pair of Jordans during a drop. They arrived in the original box, with tags, exactly as expected.

And the return process? Also fair. One of us returned a pair that didn’t fit right, and the refund came within a week.

Authorized Retailer for Major Brands

DTLR is an official retail partner for some of the biggest names in the sneaker and streetwear world. That includes Nike, Adidas, New Balance, Timberland, and more.

These brands only work with trusted stores that follow strict rules on product handling, release dates, and pricing.

When we see Nike or Jordan items on DTLR, we know they are real. We’ve bought sneakers and checked the tags, the box labels, and other things. Everything matched.

In-Store Pickup and Returns Available

DTLR makes shopping easier by offering in-store pickup and returns. That means you can buy something online, and then pick it up at a local store. Or if you don’t like it, you can return it there too. It’s simple.

We’ve used this option more than once. One of us ordered sneakers online and had them sent to a local DTLR for pickup. They held the shoes at the counter, checked our ID, and handed them over. It felt way more secure than waiting for delivery at home.

The return part is just as smooth. If something doesn’t fit or feel right, you don’t have to ship it back. Just walk into a store, show your receipt, and they’ll take care of it.

Google Business Listings

A quick way to verify if a business is legit is by checking it on Google. Search for any DTLR store near you, and you’ll see verified listings with thousands of reviews.

We checked several store locations. Each one had hundreds to thousands of reviews. Most reviews talk about the product selection, staff helpfulness, and in-store drops.

We also called a few stores just to see how they answered. In each case, the person who picked up was polite, informed, and helpful.

A scam company wouldn’t have this level of physical visibility.

Social Media Presence

DTLR is very active on social media. They have verified accounts across Instagram, TikTok, X (Twitter), YouTube, and other platforms. Each platform shows real content, real followers, and real brand partnerships.

All this shows is one thing: DTLR is alive and real in the digital world.

Mentioned in Reputable Media

DTLR is not a scam because it has been covered in trusted media like Footwear News and Complex. They’ve been featured for big sneaker drops, brand collaborations, and community work. That’s a strong signal that they are real and respected in the sneaker world.

We saw them in a Footwear News article when they did a collaboration with New Balance. The photos looked legit, and the write-up showed that DTLR was pushing culture.

Complex also praised DTLR in their sneaker drop coverage. That’s where we first heard about their exclusive Jordan releases. When sites like Complex talk about you, it means you’re reliable.

Offers Klarna and Other Secure Payment Options

You can trust DTLR, as it supports trusted payment options like Klarna, PayPal, Apple Pay, and all the major credit cards. These are services that don’t work with sketchy businesses. They only partner with legit stores that pass security checks.

We’ve personally used Klarna and PayPal on DTLR. It was smooth. The fact that Klarna lets you split payments shows they’ve vetted DTLR’s system.

DTLR also accepts Visa, Mastercard, Discover, and American Express. When a store accepts all these options, it’s a green flag.

Can Easily Contact DTLR

DTLR makes it easy to get help. They have a real phone number, live chat, and a contact form right on their website. That matters a lot, as scam stores never have all these working options.

We’ve called their support line before. They also have set hours. You can call Monday to Friday from 8 am to 8 pm and on Saturday from 9 am to 2 pm Eastern Time. That’s a good window for most people. And if you don’t want to call, the live chat is fast.

We also like to use live chat when we have any questions. Recently, we asked them about their refund policy and got a clear answer. Here’s the screenshot of what we discussed:

The contact form on their site is another way to reach out. Just fill it out, and they’ll email you back. We used it once for a return issue and got a response in under 24 hours.

Clear Shipping Policy

DTLR.com is a legit website as it explains everything about shipping. You can tell they’ve had years of experience just by how detailed the page is.

If you see "Label Created" on your tracking, it means they’ve handed the order to the courier, but it hasn’t been scanned yet. That usually clears up in a day. We’ve seen it happen with UPS and FedEx before. It’s normal, but it’s good that DTLR explains it clearly.

Sometimes they can’t ship the full order. In those cases, they refund the item that they can’t send. We’ve had that happen once with a shirt that was out of stock. They refunded our card in two days.

Shipping costs depend on what you order and where you live. Most of our orders qualified for free shipping. To get it, your order needs to be $75 or more. But if you live in Alaska or Hawaii, air shipping charges apply.

We also like that they ship to P.O. boxes, as long as the order is under $150. That’s helpful if you don’t want packages left on your doorstep.

DTLR Offers Reliable Apps

The DTLR app is definitely real and trusted. The one at the App Store has a 4.9-star rating from over 22,000 people. The app is made by DTLR HOLDING, INC., and looks polished and official. It’s easy to use, and people seem to love how smooth the experience is.

If you’re on Android, the DTLR app is also there on the Google Play Store. It has over 100,000 downloads and a strong 4.4-star rating. More than 100,000 people use it and actually like it.

Top 3 Most Common Complaints About DTLR

The most common problems buyers face with DTLR are delayed shipping, missing packages, and canceled orders. This is why DTLR has low ratings on review websites.

Shipping Delays and Lost Packages

Many people say their DTLR orders arrived late or never showed up. The tracking info often gets stuck on “Label Created.” That usually means DTLR handed the box to the courier, but it hasn’t been scanned yet.

We had this happen when we ordered a hoodie. The tracking didn’t update for three days. It finally shipped, but the wait made us nervous.

Sometimes the package is never delivered. People say they reached out to DTLR but didn’t get clear help. The company says they’re not responsible once the package leaves their hands. They do help you file a claim with the courier, but it takes time.

Order Cancellations and Out-of-Stock Issues

We ordered a pair of sneakers once and felt good after checkout. Two days later, we got an email saying the item wasn’t available anymore. We had to wait days for the refund, which didn’t feel right. Many other buyers have faced the same.

We’ve seen this complaint on many sites. Trustpilot gives DTLR a 1.6 rating. Yelp is at 2.2, and Sitejabber shows 1.3. Most bad reviews are about canceled orders.

Does DTLR Sell Fake Shoes?

DTLR does not sell fake shoes. They are an authorized retailer for top brands like Nike, Jordan, Puma, Adidas, and more. These companies do not work with fake sellers. They only allow trusted partners/companies to sell their products.

We’ve bought Jordans, Nikes, and New Balance from DTLR. Each pair came in the correct box.

Also, if DTLR sold fake shoes, brands would pull their partnership fast. That hasn’t happened. Instead, brands continue doing collabs with DTLR. That’s a good sign.

Most of the bad reviews about DTLR aren’t about fake products. They are about order issues like delays, cancellations, or poor customer service. But not one serious case proves that DTLR sells fake shoes.

Does DTLR Accept Afterpay?

DTLR does accept Afterpay. It’s a simple and helpful way to pay for your order in smaller amounts instead of all at once.

Here’s how it works: When you shop on DTLR.com and go to checkout, just pick Afterpay as your payment option. You’ll be taken to the Afterpay website, where you can log in or sign up. If you're approved, your total will be split into four equal payments. You pay the first one now, and the rest every two weeks.

There’s no interest or extra cost if you pay on time. It’s fast and easy, and you can finish the whole process in under a minute.

To use Afterpay, you must be 18 or older, have a debit or credit card, and pass a quick approval. Most people get approved instantly.

Does DTLR Buy Shoes?

DTLR does not buy shoes from customers. They are not a resale or consignment shop. DTLR only sells new products that come directly from brands like Nike, Adidas, and Jordan. They do not accept used or new shoes from individuals.

We’ve asked in-store before, just to be sure. The employee told us clearly that they don’t do trades or buybacks. All their shoes come from the brands themselves. That way, they can guarantee the products are 100% real and untouched.

If you’re looking to sell your shoes, you’ll need to go to a resale marketplace. Sites like StockX, GOAT, and eBay are made for that. Those platforms let you list your shoes and sell them directly to buyers. DTLR doesn’t work that way.

Does DTLR Accept Klarna?

Yes, DTLR does accept Klarna as a payment option. This means you can split your total into smaller payments instead of paying everything at once. It’s helpful when you want to buy now and pay later without using a credit card.

We’ve used Klarna at DTLR ourselves. At checkout, just select Klarna as your payment method. You’ll then be taken to Klarna’s website to choose how you want to pay. You can either:

• Pay in four equal parts every two weeks

• Choose a monthly plan.

There’s no interest if you pay in four. But if you choose the longer monthly plan, Klarna may charge interest. Klarna will also do a soft credit check in some cases. It doesn’t affect your credit score, but it helps them decide how much to offer you.

The best part is you still get your items right away. DTLR ships your order just like a normal purchase. Klarna then takes care of the rest of the payments in the background.

Just make sure you pay Klarna on time, as missing a payment could lead to late fees or account issues.

Does DTLR Do Raffles?

Yes, DTLR does raffles for high-demand sneaker drops. These raffles help give people a fair chance to buy limited pairs, like exclusive Jordans or Yeezys. You can enter these raffles online or sometimes through the DTLR app.

We’ve entered DTLR raffles a few times. You sign up by filling in your name, shoe size, and local store. If you win, you get an email or a message telling you how to buy the shoes.

Not every drop has a raffle. It’s mostly done for hyped or limited releases. If it’s just a regular shoe restock, you can buy it online as usual. But if the shoes are expected to sell out fast, DTLR uses raffles to control demand.

One thing to remember: DTLR raffles are often store-specific. So if your name is picked, you must go to the store you chose to pick up the shoes. You’ll need to show your ID and maybe the email confirmation too.

Does DTLR Price Match?

No, DTLR does not offer price matching. If you see the same shoe or product for less at another store, DTLR won’t lower their price to match it. Their prices are fixed based on what the brand sets and their own pricing rules.

They also don’t honor discount codes from other sites. So if you find a coupon or lower price elsewhere, you’ll have to buy it from that store instead.

DTLR sometimes has its own sales and promos. You can find those on their homepage or get alerts by signing up for emails.

Does DTLR Do Refunds?

Yes, DTLR does offer refunds. You can return your item within 30 days of the purchase date to get your money back. But the product must be in new condition, with the tags still in place.

You have to follow some other rules as well. First, start the return online. Then pack the item carefully. If it’s shoes, the shoebox must go inside another box. Don’t tape directly on the shoebox.

Once they get the return, it takes about 48 hours to process.

If you paid with Afterpay, Klarna, or Affirm, you may get store credit instead. Especially if you return the item to a store location.

Does DTLR Sell Real Jordans?

Getting straight to the point:

DTLR sells real Jordans. They are an official retail partner for Jordan Brand, which is part of Nike. That means everything you buy from them is 100% authentic.

We’ve bought Jordans from DTLR both in-store and online. Every pair came in the correct box with official tags.

You can also check on Jordan’s official website. DTLR is listed as one of their authorized sellers. Jordan Brand only allows trusted stores to carry their products.

Does DTLR Sell Real Nike?

Yes, DTLR sells real Nike products. They are an authorized Nike retailer, which means they get their products directly from Nike’s official supply chain. Nike is strict about who can sell their products. They don’t work with unverified or small sellers. DTLR has a long history of carrying Nike, and they are still listed as a retail partner.

We’ve bought Nike Air Max, Dunks, and hoodies from DTLR. Everything came in the correct packaging. The quality was exactly what we expected.

We’ve also seen Nike reps at DTLR events. That only happens when a brand trusts the store.

DTLR vs Zappos

When comparing DTLR and Zappos, both offer sneakers and apparel. However, Zappos offers a massive online catalog with free shipping and returns. Here’s the comparison:

DTLR vs Novelship

DTLR and Novelship serve sneaker fans but in different ways. DTLR is a mainstream streetwear retailer with real stores. Novelship is a reseller platform focusing on rare or sold-out kicks.

Here’s a DTLR vs Novelship table:

DTLR vs KicksCrew

Both DTLR and KicksCrew sell sneakers and streetwear online. DTLR has a physical presence and works directly with brands. KicksCrew is a global reseller site offering hard-to-find sneakers. Here's how they differ:

DTLR vs StockX

People also compare DTLR with StockX. Note that DTLR sells directly from brands and features regular retail pricing, while StockX operates as a stock market for sneakers.

DTLR vs Foot Locker

DTLR and Foot Locker are major sneaker retailers with physical locations and online stores. Here’s a clear comparison:

Final Words

So, is DTLR legit?

Yes, DTLR.com is a 100% legit website. They only sell real shoes from real brands. You can shop online or visit one of their many stores (over 250). However, note that issues like shipping delays do happen, but not always.

So, here’s a tip: Use store pickup when possible for faster and safer delivery. And you can return your order for a refund if it doesn’t work out.

In short, DTLR is worth checking out.