Is Farfetch Legit? Our Review (With Screenshots As Proof)

“Is Farfetch legit?” is one of the most asked questions in the minds of shoppers, and we’ve got an answer for you. To write this review, we ordered sneakers, loafers, slip-ons, and sandals multiple times from them. We also tested their support system and even checked what others had to say.

Here’s what we’ve found:

Farfetch is 100% legit. It’s now owned by Coupang and was previously a publicly traded company. It now ships from over 1,400 global boutiques. Most orders arrive with original brand packaging, which adds to the trust. Many users on Reddit and review sites say their items were authentic and delivered on time.

Wait!

Like every big platform, Farfetch also has its flaws, and we’re discussing this in detail here. Plus, we’re comparing it with other top brands, like Zappos, GOAT, StockX, and more.

Let’s begin!

Key Takeaways

• Farfetch is 100% legit and now owned by Coupang, a trusted global retailer.

• It partners with over 700 verified luxury boutiques and designers worldwide.

• It ships to 190+ countries with clear tracking and fast delivery options.

• Farfetch accepts returns within 30 days, but the process can be a bit slow.

• Common complaints include order cancellations and refund delays, but these are rare.

Is Farfetch Legit? (Review)

Farfetch is absolutely legit. It started in 2007, was listed on the New York Stock Exchange under the ticker FTCH, and in 2024, it was acquired by Coupang (a huge South Korean e-commerce company often called the Amazon of Korea). Farfetch works with over 700 verified luxury boutiques and brands around the world.

They don’t sell fakes, and they don’t take shortcuts. If you're buying designer fashion online, this is one of the safest places to do it.

We’ve used Farfetch ourselves, and here’s why we trust it.

Public Company With Transparent Ownership

Farfetch was publicly traded on the New York Stock Exchange until early 2024. It traded under the ticker FTCH, which means the company had to follow financial laws and stay completely transparent.

In 2024, Coupang stepped in and bought the company. Coupang is one of the biggest tech-driven retailers in Asia, and it’s publicly listed too. They’re known for massive delivery networks across South Korea. So now, Farfetch is backed by a global powerhouse that knows how to run large-scale e-commerce.

That kind of ownership gives you peace of mind as a shopper.

Founded by a Known Entrepreneur

Farfetch is legit because the brand is built by José Neves. He is a reputable Portuguese entrepreneur who started in the fashion industry way before Farfetch existed. He launched his own shoe label in the early 2000s, and then saw a gap in the market.

So in 2007, José created Farfetch. The cool part is, José stayed involved as the brand scaled. He worked on the partnerships, the design, and most importantly, the global expansion. Farfetch grew carefully, not in a rush. That’s why it still feels like a curated experience.

Partnerships With 700+ Verified Boutiques and Designers

Farfetch is not a scam as it works with over 700 trusted boutiques and designers from all over the world. You’re not buying from a central warehouse or third-party seller. You’re buying directly from real stores like Browns, Off-White, Balenciaga, Gucci, and many others that have been handpicked by Farfetch.

That’s not all.

Getting straight to the point: Farfetch has real partnerships with luxury brands. That means when you shop there, you’re getting authentic products that come straight from the designers themselves or from trusted partner boutiques.

Some of the top names that partner directly with Farfetch include Nike, Isabel Marant, Prada, Burberry, and Saint Laurent. We love Balenciaga shoes, and we were really happy when we found out that these shoes are available at Farfetch. Without any hesitation, we placed the order and got our shoes. Here’s the proof:

That means every order is real and every item is authentic. And every product comes from a place that’s been checked and approved.

We once bought a Balenciaga piece that shipped from a boutique in Italy. It arrived with original tags and a little thank-you note.

Farfetch handles all the customer support and payment side. So even though you’re buying from a boutique, you don’t need to speak to ten different shops. You just deal with Farfetch.

And here’s what we like most: Because they work with so many boutiques, you’ll find things that other stores don’t even carry anymore. It’s one of the only places we’ve seen rare or limited pieces still in stock.

Ships to 190+ Countries

You can trust Farfetch because it reaches shoppers almost everywhere in the world. It ships to over 190 countries through a global logistics network. That includes the United States, Canada, the UK, Europe, Asia, the Middle East, Australia, and more. Whether you're in a big city or somewhere remote, Farfetch likely delivers to you.

Their system connects buyers directly to boutiques and brands across different regions. So if you're shopping from Tokyo, you can get an item from Milan. If you're in Dubai, your item could ship from Paris.

We once ordered a pair of sneakers while in Singapore, and it was fulfilled by a boutique in London. It arrived in perfect condition, and we could track it the whole way.

Secure Payment Options

Farfetch.com is absolutely safe because the payment methods are secure. They accept Visa, MasterCard, Maestro, American Express, Discover, Diners Club, JCB, and PayPal. You can also use:

• Apple Pay

• Afterpay

• Tamara

• Klarna

• Alipay

• WeChat Pay

• UnionPay

• KaKao Pay

• iDEAL

• Boleto, and even cryptocurrency.

The crypto setup is especially advanced. Farfetch uses a payment provider called TripleA, and you can pay using:

• Bitcoin

• Ethereum

• USDT

• USDC

• Bitcoin Lightning

• BinancePay.

Here’s what to do:

1. Just scan the QR code

2. Send the exact amount, and you’re good to go. But you do need to pay within 25 minutes to lock in the exchange rate.

We tested crypto checkout once just to see how it worked. It was fast, and the confirmation came through without any issues.

Farfetch also lets you delete your card info any time.

1. You just simulate a purchase.

2. Click “Edit” under the Payment Method.

3. Remove your details. No hassle.

And every transaction goes through security checks to prevent fraud.

For certain countries, specific options are only available locally.

Farfetch also makes privacy a priority. Your personal info is kept secure, and it’s only shared with your permission or when legally required. You can read their full privacy policy, but the bottom line is, your data is in safe hands.

Return Policy and Buyer Protections

Farfetch is legit, and one big reason is its return policy. The company accepts returns within 30 days from the day your order is delivered. Shoes must be in the same condition you received them, and returned in their original packaging.

If it came with dust bags or accessories, include those too.

Farfetch doesn’t accept some items. This includes final sale items unless they arrived damaged or were faulty. Lingerie and swimwear must still have hygiene seals attached and be tried on over your own underwear. Face masks cannot be returned at all unless they’re damaged. If a security tag is attached to your item, it needs to be left on. Made-to-order pieces also cannot be sent back unless they arrive with a problem.

Farfetch offers two main return options: You can schedule a free collection, or drop the item off at a partner location or a courier.

Once the return is received, it takes up to 6 calendar days to be processed. Refunds are then sent to your original payment method. Depending on your bank or provider, it may take up to 14 days to appear in your account.

Farfetch also gives you the option to refund to your Farfetch account instead of back to your card. This option is only available in some countries and lets you use the credit for future purchases. The credit stays valid for five years. If you use less than the full amount, the rest will stay in your account for your next order. The balance can’t be withdrawn or transferred.

For crypto orders, refunds go back through their partner, TripleA. You’ll be contacted to confirm your wallet address and identity details. Once confirmed, you’ll get your crypto refund based on the current exchange rate. It usually returns to your wallet within one business day.

If you received a faulty or damaged item, contact Farfetch customer service right away. They will coordinate with the boutique and either help arrange a return or process a full refund, depending on the issue.

If you cancel an order before it ships, you’ll get a full refund. You can also cancel up to 14 days after receiving your order under Consumer Contracts regulations. You’ll need to return the item yourself, and Farfetch will refund you after it’s been received and checked.

Active Customer Engagement and Marketing Presence

Farfetch is not fake because it stays active across every major platform. They run seasonal campaigns and often work with fashion insiders.

They use their social media to announce drops.

App Store Ratings and Review Transparency

The Farfetch mobile app is one of the top-rated in fashion across both Android and iOS. On the Google Play Store, the app holds a 4.8-star rating after more than 33,000 reviews. On the Apple App Store, it’s rated 4.9 stars with around 41,000 reviews.

Most people praise the app for its smooth design. In our experience, the app also runs fast and makes it easy to track your orders and manage returns.

One thing we like is how the app focuses on real-time updates. If your item has shipped, you’ll get a push notification. If something changes with your return, you’ll be notified right away.

It’s also clear that the reviews on the app stores haven’t been faked or forced. You’ll see real comments, both good and bad, and Farfetch doesn’t delete the negative ones.

And it doesn’t stop there. On Trustpilot, Farfetch has a 4.0-star rating from around 56,000 people. That’s a huge sample size. Most of the positive reviews focus on product authenticity. Some complaints mention returns or shipping delays, but Farfetch replies to most of them, and they’ve stayed consistent in solving issues.

The brand also checks out fully on scam and trust-checking tools. It holds a 100 percent rating on APIVoid and a 100 percent trust score on ScamAdviser.

Clear Delivery Instructions

Here’s the deal: Farfetch delivers worldwide. When you place your order, it shows you every available delivery option for your location. Delivery costs depend on where your item is coming from and where it’s going, but most major areas support express delivery.

If you’re in the US, you can choose to waive the signature at checkout. That lets the carrier leave your package at your door without needing you to be home. It’s convenient, but it also means Farfetch isn’t responsible for the package once it’s marked delivered. If that worries you, keep the signature required.

For certain countries, Farfetch gives free delivery if your order crosses a spending limit.

Some countries also get lower express delivery fees after you hit the threshold:

Express delivery usually takes 2 to 4 days if you’re in Europe or the US. For the rest of the world, it’s about 3 to 7 days. Standard delivery, where available, takes 2 to 6 days. Couriers can vary by location. Your package may come with DHL, FedEx, UPS, TNT, or DPD depending on your address.

Once you place an order, you’ll get an email with all the details. Boutiques and brands have two business days to process it. Once your order ships, you’ll get a tracking number. If you shopped from different boutiques, your items may arrive in separate packages.

Farfetch also keeps you updated about where your order is. On January 15, 2025, we ordered Rick Owens low-top sneakers. Farfetch kept us informed about where the package is.

You can cancel your order before it ships and get a full refund, including delivery fees. If your order has already been packed, you can still return it for free after it arrives.

What about Made-to-order and custom items? They can only be canceled within 48 hours of ordering. After that, it’s locked in. You’ll still receive updates on the status, and tracking is available in your account or guest order page.

Easy to Contact Farfetch

Another reason Farfetch is legit is that it has a proper contact channel. Reaching out to Farfetch is simple. Their customer service team is available by email and phone. If you’re shopping in English, here’s how to get in touch:

Email support runs 24 hours a day, Monday through Friday. On weekends, they’re available from 8 AM to 3 PM EST. Phone support is open Monday to Friday from 8 AM to 9 PM EST.

They also offer a full contact form. You just fill it out with your question or issue, and someone from their team will reply. During big sales, holidays, or special launches, you might wait longer to hear back, but they always follow up by email once your order ships or support responds.

Farfetch also provides separate contact info for different needs:

Their customer service is organized, and their team speaks multiple languages. We’ve used both email and the contact form and got a helpful, human reply every time.

Coverage and Praise From Big Media Outlets

Farfetch is legitimate, and it has been featured in major business and fashion media. In August 2024, Forbes reported that Farfetch brought in $460 million in revenue for Coupang in a single quarter. That’s huge, especially after some media had predicted slower growth. The report showed that under Coupang’s ownership, Farfetch had regained strong momentum.

Back in 2022, Forbes also covered Farfetch’s investment in Neiman Marcus, calling it a smart, forward-looking move. It showed how Farfetch was thinking long term.

Enterprise Wired also covered Farfetch’s business strategy. They reported that founder José Neves and the leadership team were exploring different ways to grow, including the possibility of going private.

Le Fashion Artiste, a respected blog in the fashion world, summed it up clearly: “Absolutely not. With years of operating in the luxury fashion market, Farfetch is legit and safe to shop from.”

You’ll also find mentions across sites like Voy Media, Reddit, and MyWifeQuitHerJob, all saying the same thing: Farfetch is a real company.

Top 2 Common Complaints About Farfetch

Farfetch has global reach, but there are two complaints that show up again and again. One is that the return process can be slow or confusing. The other is that sometimes orders get canceled after payment or arrive with delivery issues.

Customer Service and Returns Process Can Be Difficult

One of the biggest Farfetch complaints from shoppers is that the return process can take a long time. Some people send items back and wait days without getting an update. Others say that refunds take longer than expected, and they have to follow up more than once.

For example, Jessica from Chicago said she sent back a pair of sneakers and didn’t hear anything for almost a week. She emailed customer service and was told the boutique still hadn’t checked the return. She waited another five days before the refund was processed. This kind of delay makes people feel like they’re left in the dark.

There is also confusion because Farfetch works with many different boutiques. Each one has its own way of handling returns. One time, we ordered Moschino boots, and we got the notification that these shoes are non-returnable. Here’s the screenshot:

Liam from Los Angeles said he thought Farfetch handled everything, but instead was told to contact the boutique directly. He was surprised and said the rules were not clear at checkout.

Occasional Order Cancellations or Delivery Mishaps

Another issue that customers mention often is sudden order cancellations. Daniel from Miami had this happen with Balenciaga shoes. He got a confirmation email right after he paid. Three days later, he was told the boutique could not fulfill the order. Daniel said he felt frustrated because he had already planned to wear it for an event and was now left scrambling.

Shipping delays are also common, especially with international orders. Even though Farfetch gives an estimated delivery time, customs or courier delays can stretch it out.

If you are ordering something time-sensitive or limited, it is best to keep your expectations realistic and check your email often for updates.

Is Farfetch Second Hand?

Most of the items on Farfetch are brand new, but they do sell second-hand pieces too. These are usually labeled as pre-owned or vintage and come from verified sellers or boutiques.

Don’t worry; Farfetch checks these items for quality before listing them. The condition is always mentioned clearly in the product details. If there are wear or signs of use, it will be noted (so you know exactly what to expect).

Also, you will never accidentally buy a used item thinking it is new. If something is second-hand, it will always be marked clearly. You can also use filters on the site to browse only pre-owned products.

Why is Farfetch Cheaper?

Many people notice that some items on Farfetch cost less than they do at local stores. This happens for a few reasons:

Is Farfetch Legit for Shoes?

Yes, Farfetch is legit when it comes to buying shoes. They only work with trusted boutiques and brand partners. Every product on the site, including sneakers, boots, loafers, and designer heels, comes straight from either a brand store or a verified boutique. That’s how you know the shoes are real and not replicas.

Farfetch doesn’t hold stock itself. Instead, it acts as a middle point between you and the seller. But they don’t let just anyone sell through them. All their sellers are handpicked and have to meet quality and authenticity standards.

We’ve ordered Nike Dunks and Balenciaga sneakers from the platform. The quality was exactly what you’d expect from a premium label.

Does Farfetch Sell Fake?

Farfetch does not sell fake products. The platform works only with approved boutiques and brands. Each one goes through a strict check before they’re allowed to list anything. This means that everything you see on Farfetch is either brand new or pre-owned, but it is always real.

Everything listed on Farfetch must meet their standards for authenticity. That includes shoes, bags, clothing, and even accessories. If something is marked as pre-owned or vintage, the condition and details are clearly shown. But fake items are not part of the platform at all.

You can also look at reviews from thousands of customers who have shared their experiences. Most of them mention that their items arrived in perfect condition.

Is Farfetch a Luxury Brand?

Farfetch itself is not a luxury brand. It is an online platform that brings together luxury brands and boutiques from around the world. So while you won’t find anything made by Farfetch, you will find high-end fashion labels like Gucci, Prada, Off-White, Balenciaga, and many more on their site.

Keep in mind that Farfetch works with over 700 boutiques and official brand stores. Every partner is selected carefully, and they’re required to meet standards for quality.

Many people ask if Farfetch is a luxury brand because of the products they carry. But the truth is, Farfetch is a marketplace, not a fashion label.

Farfetch Reviews: What Are Shoppers Saying?

Farfetch has built a strong reputation in the fashion world, especially when it comes to luxury. But like every major shopping platform, it gets a mix of feedback from buyers. 

Product Quality

Most customers agree that the quality of products from Farfetch is excellent. Since items come directly from trusted boutiques or brand stores, you’re getting the real thing.

Samantha L. from New York shared, “I ordered a pair of Saint Laurent boots, and they were flawless. The leather smelled fresh, the stitching was perfect, and they came in the branded box with the dust bag.”

Shipping Experience

Shipping is fast most of the time, especially if you pick express delivery. That said, delivery times can vary if items come from different countries.

Aaron J. from Miami said, “One of my orders came from Italy and took a week. Another came from the UK in just three days. I liked that I could track both shipments easily.”

Pricing and Deals

People love that Farfetch sometimes has better prices than local stores, especially on older collections or specific sizes.

Derek M. from London mentioned, “I found a pair of Balenciaga sneakers that were nearly 20 percent cheaper than in my local store. Totally worth it.”

Overall, Farfetch stands out for authenticity. Most shoppers are happy with their orders. The only downside is the occasional delay or slow return process.

Farfetch vs Others (A Comparison)

Farfetch competes with many big names in fashion and sneaker shopping. What makes it different is its focus on luxury items and global boutiques. Here’s how it stacks up against other major platforms:

Conclusion

Farfetch is legit. It partners with luxury boutiques and brands worldwide to sell authentic designer products. Every item ships directly from a verified boutique or brand, not from third-party sellers.

Farfetch has offices in London, New York, Shanghai, and other major cities. It’s been featured in Forbes, Bloomberg, and Business of Fashion.

Plus, they have millions of followers on social media and customer support in multiple languages.

That’s why Farfetch is a trusted platform for buying genuine luxury fashion globally.