Is FootLocker Legit or Fake? 2025 Review Update

Are you asking yourself, is FootLocker legit or fake? We get it. With so many scammy sites and knockoff sneakers out there, it’s smart to double-check before spending your hard-earned money.

That’s why we started digging for you. We’ve ordered from Foot Locker online to test them. We also returned items (which was super hard). Moreover, we read through hundreds of reviews, both good and bad.

Here’s what we found: Foot Locker is a 100 percent legit company. Foot Locker Inc. operates it and has been around since the 1970s. It’s a global brand with physical stores, official apps, and verified social media accounts.

But wait. You have to be careful, as there are fake sites, too. Don’t worry; we’re sharing our real experience plus some tips that could save you money and frustration.

Key Takeaways

• Foot Locker is owned by a public company and has been around since 1974.

• They sell only authentic shoes from brands like Nike, Adidas, and Puma.

• Most problems come from fake sites pretending to be Foot Locker.

• Shipping delays and wrong orders are common complaints from real customers.

• Customer service can be slow, especially by email.

• Foot Locker does not price match but offers flexible payment options like Afterpay.

• They accept returns, but the refund process can be slow if done by mail.

Is FootLocker Legit Or Fake? (Review With Proof)

FootLocker is 100% legit. It’s a well-known public company that has over 2,500 stores globally. They have official stores worldwide and a trusted website. However, some fake websites pretend to be Foot Locker, so always double-check the URL before shopping.

Also, while most orders go smoothly, a few people report issues like shipping delays or refunds. To stay safe, order only from the official Foot Locker website or visit their physical stores.

We’ve bought directly from Footlocker’s website and stores. Every time, we got real shoes from real brands.

Here are all 10 reasons why Foot Locker is a reliable brand:

Operated by Foot Locker Inc.

Footlocker.com is run by Foot Locker Inc., a company that’s been around since 1974. They’re listed on the New York Stock Exchange under the symbol FL, which means their financial records, executive team, and operations are open to public review. That’s not something a scam company does.

We always look into who runs a site before we trust it. In this case, we found strong evidence that Foot Locker is a real business. It operates under a legal corporate structure. It also owns Champs Sports, Kids Foot Locker, and other well-known names.

We trust public companies more because they face strict rules. If something shady happens, they get called out. Foot Locker has been around for decades, and we’ve seen firsthand that they stand behind their products.

Global Physical Presence

Foot Locker is a trustworthy brand because it runs over 2,500 physical stores around the world, including locations in North America and Europe. We’ve personally visited their stores in cities like New York, Toronto, and Paris.

When we walked in, it felt like a real retail store. Shelves were lined with brand-name shoes. Staff members helped us find sizes. We even tested shoes in-store before buying. No scam site offers that kind of experience.

We returned a pair of shoes in person once, and it was smooth. The staff scanned the receipt, processed the return, and we got our money back. No arguing, no weird excuses.

You can also search for Foot Locker on Google Maps and see thousands of reviews, store photos, and real-time business listings. If it was fake, people would be warning others left and right — but the reviews are legit, and we’ve added some of our own.

Secure Website (HTTPS)

Footlocker.com is a safe website because it uses HTTPS encryption. That means the site is secure for payments and personal information. We always check the URL before we shop, and the real site always starts with “https://www.footlocker.com.”

We’ve placed orders using PayPal and Apple Pay. Each time, we got instant confirmations and real tracking numbers.

What we also like is that Foot Locker never sends sketchy payment links. You stay on their domain the whole time. That’s one of the biggest signs you’re dealing with a legit site.

Official Partnerships

One of the biggest reasons Foot Locker is a legit company is that it is an authorized seller for major brands like Nike, Adidas, Puma, New Balance, Jordan, and Converse. We’ve bought multiple pairs from official brand launches, and every single one came with original boxes, tags, and packaging.

We even scored a limited release from the Nike “Frequency Pack,” which was only sold through Foot Locker.

Adidas has also dropped exclusives like the NMD XR1 on their EU Foot Locker site. These aren’t third-party deals. These are real brand partnerships.

You’ll also find Foot Locker listed as an authorized retailer on official brand websites. We checked this ourselves on Nike and Adidas. You can do it too — go to their site, look for “Find a Store” or “Where to Buy,” and you’ll see Foot Locker in the list.

And let’s not forget collabs like the Puma MB.04 TMNT L&M, or the massive Air Jordan restocks at Foot Locker Times Square. We watched the launch live and saw people walk out with real pairs.

There’s no debate. Foot Locker is working directly with these brands, and those brands don’t take chances on their image.

Accepted by Major Payment Platforms

Another thing that makes Foot Locker a reliable site is that it accepts the kind of payments you only see on trusted websites. You can pay using Visa, Mastercard, American Express, PayPal, and Apple Pay. All of those are legit and backed by strong buyer protection.

Every time we made a payment, it was smooth, and we got a receipt immediately. Our tracking information came right after that. When a store accepts real payment methods, it’s a clear sign they’re running a proper business.

Scam websites usually push you to pay with sketchy options like wire transfers or gift cards. Footlocker doesn’t do that.

Physical Customer Service Network

Foot Locker is a legit site for everyone, and one big reason behind this is that you can contact them whenever you want to. Scammy websites try to hide their contact information, but Foot Locker doesn’t.

Foot Locker offers customer support through both live chat and phone. You can start by chatting with their Virtual Assistant, and if it can't resolve your issue, you'll be connected to a live specialist.

Live chat agents are available every day from 7 AM to 9 PM (CST). If you prefer to call, Customer Care Specialists are available 7 days a week from 6 AM to 11:59 PM (CST) at 1-800-991-6815, making it easy to get help almost any time.

To test Foot Locker's customer service, we sent a message on their live chat. We were first asked to fill out a form. We entered our name and email to proceed. The chatbot gave us options. If you find your query in these options, just select it and the bot will answer you straight away.

However, we then repeatedly asked for a live agent (a real human) but the chatbot kept denying us.

However, when we repeatedly asked for a live agent, Foot Locker’s chatbot then ultimately refused.

So, we found the live chat option to be disappointing.

We also emailed them, and it took over two days to get a reply. Our team then got curious and checked the Better Business Bureau. We were surprised to see that Foot Locker has a D-minus rating. That’s mainly because they haven’t replied to hundreds of customer complaints.

Here are other ways to get in touch with Foot Locker:

A fake business can’t offer all of that. Here’s a quick comparison that shows what Footlocker does offer compared to fake stores:

So while the company is real and trustworthy, the customer service could definitely be faster online.

Consistent Branding and App

Foot Locker has an official app that we’ve used ourselves. Everything from the logo to the colors and layout matches what you see in their stores and online. In our opinion, this shows the company is managing its brand carefully.

And it also helps you spot fake sites or fake apps because those usually look slightly off or feel unfinished.

The Foot Locker app is updated regularly. You can use it to shop, track your orders, and get alerts for new sneaker drops. Note that the Foot Locker app on the Google Play Store has been downloaded by over 5 million users. Similarly, over 150,000 Apple users have used the app.

Public Financial Disclosures

Here’s the thing: Foot Locker Inc. is a public company. That means they are required to share their financial performance every quarter. We’ve read their earnings reports and business updates. Don’t worry; anyone can view them online.

When a company shares its numbers openly, it builds trust. That’s not something fake businesses do. Transparency like this lets you know how the business is doing and where it’s heading. And if something’s not right, investors will speak up. So there’s pressure to stay honest and deliver real results.

Verified Social Media Presence

We follow Foot Locker on Instagram and X. Their social media accounts are verified, which is another thing that makes them legit. They’ve got over eight million followers on Instagram, six million on Facebook, and more than a million on X. 

Here’s a table showing Foot Locker’s social media:

Retail Industry Recognition

Everyone calls Foot Locker reliable because they get real coverage in trusted media. They have been featured in Forbes, Business Insider, and CNBC.

In April 2024, Forbes wrote about how Foot Locker is redesigning their stores to make them more modern and engaging. Similarly, Business Insider shared how Foot Locker is working closely with Nike again to boost sales.

CNBC also talked about their new “store of the future” concept.

When big outlets cover a brand, that tells us the company is serious.

Common problems customers face with Foot Locker: Verified Reviews

The most reported complaints about Foot Locker are:

• Late or missing orders

• Unhelpful customer service

• Trouble with returns and refunds

• Website glitches

• Poor review ratings on major platforms.

These issues appear often on sites like BBB, Yelp, and Trustpilot.

Order and Delivery Issues

Many Foot Locker customers report problems with shipping. Common issues are:

• Late deliveries

• Missing packages

• Wrong items are being sent.

We’ve faced this, too. One of our orders arrived four days late without any email update. And when we read more reviews, we found customers who never got their order at all.

A parent on Yelp shared how they ordered shoes for their child’s birthday. The order came late, and the size was wrong. That ruined a moment that should have been special. That review had dozens of likes, showing how common this type of problem is.

From what we’ve seen, the biggest issue is poor communication during the shipping process. Many people say they get no updates, and when something goes wrong, it’s hard to get help.

Customer Service Challenges

Foot Locker’s customer service has received heavy criticism from online reviewers. Many customers say they reach out by email or phone and either get no reply or receive generic responses that don’t solve their issue.

We tested this. We emailed Foot Locker about a late order. Two days later, we got a reply that did not answer our question. It felt like a copy-paste message that didn’t help at all. This kind of experience is common based on what we saw on Trustpilot and BBB.

Customers also complain about long wait times on phone calls. Some reviews mention waiting over an hour just to speak with someone. And when they do get through, the person on the line often passes the issue to another department, causing even more delay.

Several people said they were promised refunds or store credit, only to be told later that the refund was never approved. These mixed messages cause frustration and lead many customers to feel like they are being ignored.

One of the biggest complaints is the lack of live chat support. If email responses are slow and phones are backed up, there are no quick options left.

Return and Refund Difficulties

Many shoppers have trouble with Foot Locker’s return and refund process. Some say their returns are denied even when they follow the store’s policies. Others report long delays before refunds are processed.

We returned a pair of shoes once by mail. It took over two weeks for the return to show up in the system. We had to call customer service twice to find out what was going on. That delay is not unusual based on the reviews we read on ConsumerAffairs and BBB.

There are also stories about customers getting store credit instead of refunds, even when they asked for money back.

Website and App Functionality

Many users say Foot Locker’s website and mobile app are difficult to use. We’ve had our own problems too. At one point, we were trying to check out during a sneaker release, and the app crashed. By the time we got back in, the shoes were sold out.

There are also complaints about account access. Some people say they got locked out of their account, and password reset emails never arrived. Without fast customer support, these users say they gave up trying to log back in.

Order tracking is another issue. Some users say tracking links never update or give the wrong information.

Maybe that’s why Foot Locker has only 2.7 stars out of 5 on Google Play Store.

For a global brand like Foot Locker, a smoother digital experience should be a priority.

Poor Online Ratings

Foot Locker has some of the lowest ratings we’ve seen among major retail brands. On the Better Business Bureau website, the company is not accredited and has a rating of D minus. This is based on failure to respond to over 300 customer complaints.

Their review average on the BBB site is 1.1 out of 5 stars, based on 50 reviews. That’s very low for a national brand. Trustpilot ratings are not much better. Foot Locker holds a 1.6 out of 5 stars score from over 280 reviews.

We read many of these reviews ourselves and can safely say that most complaints focus on delayed orders. Some customers said they had loved Foot Locker for years, but after one bad experience, they stopped shopping there.

Only 15 percent of Trustpilot reviewers said they would recommend Foot Locker to others.

Here’s a Foot Locker review table by six major review platforms:

That shows a high level of frustration, even if the company is not fake.

What Time Does Foot Locker Open?

Note that most Foot Locker stores open at 10 AM, but hours can vary by location. A few open earlier, especially outlets or stores inside high-traffic malls, but 10 AM is the standard.

We’ve shown up at store openings for launch days, and staff were unlocking doors at exactly 10. If you're going for a new drop, it’s smart to show up a little earlier. Some lines form before opening, especially on weekends.

What Time Does Foot Locker Close?

Keep in mind that most Foot Locker stores close between 8 PM and 9 PM. Some mall stores close at 7 PM on Sundays. Closing time can shift during holiday sales or big releases. We’ve seen stores stay open past 9 during big events. But on normal days, expect the lights to go out at 8 or 9.

We’ve shopped late in the evening a few times, and they usually give a reminder about 15 minutes before closing. If you’re planning to go near the end of the day, try not to cut it too close.

Does Foot Locker Sell Fake Shoes?

Foot Locker does not sell fake shoes. The company gets its inventory straight from brands like Nike, Adidas, and Puma. We've picked up exclusive drops there that only launch through official retail partners.

We’ve bought from both their website and stores for years. Every pair was real. The packaging, tags, materials — all matched what the brands sell directly.

People sometimes get confused because there are fake websites that copy Foot Locker’s name and design. We’ve seen these scam sites before. But the real Foot Locker does not sell fake shoes.

Does Foot Locker Sell Used Shoes?

Foot Locker does not sell used shoes. Everything they sell—whether online or in-store—is supposed to be brand new and unworn. Their return policy also clearly says items must be in original condition to be accepted back.

That said, a few customers have shared rare cases online where their shoes looked slightly worn (likely from a return that wasn't checked properly). If that happens, you can contact Foot Locker's customer support, and they'll usually help sort it out quickly.

How Old Do You Have to Be to Work at Foot Locker?

You have to be at least 16 years old to work at Foot Locker. That’s the minimum age for entry-level jobs like sales associates. We’ve seen this confirmed across multiple stores and job listings.

Some positions, like assistant manager or stockroom supervisor, require you to be at least 18. We know someone who applied at 17 but couldn’t move forward because the role involved opening and closing the store.

Every state has its own labor laws, though. In a few places, 16-year-olds need a work permit. So if you’re under 18, check local rules first.

How Much Does Foot Locker Pay?

Based on what we’ve seen, Foot Locker pays between 10 and 16 dollars an hour for entry-level roles. If you’re 16, you are most likely going to get $10 per hour. Sales associates usually start around 11 to 13 (depending on the location).

Assistant managers and shift leads earn more, often between 15 and 20 an hour. Managers can earn a salary, depending on experience and store size.

Pay also depends on the state or city. We’ve seen higher wages in places with a higher cost of living. One friend of ours worked at a mall in Los Angeles and made a couple dollars more than someone we knew in Florida.

Does Foot Locker Take Afterpay?

Yes, Foot Locker does accept Afterpay for online purchases. The process is simple — you choose Afterpay at checkout, and it splits your payment into four parts.

There’s no interest if you pay on time. That’s why we like using it for pricier drops. It helps break up the cost without needing a credit card.

Not all regions support Afterpay, though. We’ve seen it work in the US and Australia, but not in every country. And not every in-store location offers it yet.

If you’re unsure, just start a checkout on the website and see if Afterpay pops up as an option.

Does Foot Locker Price Match?

No, Foot Locker does not price match other stores. We’ve asked in-store and looked into their policy ourselves. They don’t adjust prices based on what competitors are charging.

We’ve tried asking a store associate to match an online sale from another site, and they said no. They do sometimes offer price adjustments, but only if the price on their own website drops shortly after you bought something.

How to Cancel a Foot Locker Order

Foot Locker doesn’t guarantee cancellations once an order is placed. Their system processes orders fast, which makes it hard to stop once it’s moving.

Here’s what we do when we need to try canceling:

• Call customer service right after placing the order. That gives you the best chance.

• Have your order number ready.

• If the order is already shipped, wait for it to arrive and return it.

• Use the online return form or bring it to a store with your receipt.

We’ve had orders canceled successfully once or twice — but only when we moved fast.

How Long Does Foot Locker Take to Ship?

From our experience, Foot Locker usually ships within one business day. After that, delivery depends on the shipping method you choose.

Standard shipping usually takes around five business days. We’ve had orders arrive in 2 days, but also had a few take longer during holidays or big sales. Express shipping comes in 1 to 2 days if you order early in the day.

Tracking updates sometimes lag. We’ve had tracking show no updates for 48 hours, even though the package was already moving. That’s normal, but it can be frustrating.

If your order hasn't moved after 5 days, it’s worth reaching out to customer service.

Does Foot Locker Pay Weekly?

Foot Locker pays employees every two weeks, which means you will get your payment twice a month. The pay period starts on a Sunday and ends on a Saturday, and checks go out the following week. If you use direct deposit, you usually get paid on Friday morning. Paper checks can take a bit longer.

We’ve talked to several current and past employees who confirmed this.

Managers and corporate roles are also paid bi-weekly, but some bonuses or commissions might come monthly, depending on the job type.

Is Foot Locker Going Out of Business?

No, Foot Locker is not going out of business, but they are closing some stores. The company announced that around 400 underperforming locations in North America will shut down by 2026.

This doesn’t mean they’re disappearing. In fact, they’re opening new stores in better locations and focusing more on digital sales. We’ve seen one of the newer concept stores ourselves, and it was more modern, cleaner, and had a better layout.

So while some stores are closing, Foot Locker is still very active and growing in other ways.

Does Foot Locker Do Military Discount?

Yes, Foot Locker offers a military discount. If you're active duty, a veteran, or a registered dependent, you can get 10 percent off. You’ll need to verify your status through a quick form when shopping online. In-store, just show your military ID at checkout.

The discount doesn’t always apply to launch products or some promotions, so it’s smart to ask before checking out. But for most regular purchases, it works without a problem.

Foot Locker vs Zappos

We’ve shopped from both brands many times. Here’s how they compare side by side:

If you want new releases or sneaker drops, Foot Locker is where to go. But if you care more about flexible returns and great customer service, Zappos wins that round. For more info, check out the review we have written: Is Zappos Legit or Fake?

Final Words

So, is FootLocker legit or fake?

Based on our experience and everything we researched, yes, Foot Locker is 100% legit, but it’s not perfect. Like any big company, they’ve got a few flaws.

We suggest sticking to the official Foot Locker website or app to avoid scams. Moreover, it’s crucial to always double-check your order and use trusted payment methods

Also, don’t expect lightning-fast support, but the shoes are real

If you’re after legit sneakers and don’t mind a few bumps along the way, Foot Locker is still a solid place to shop.

Are you asking yourself, is FootLocker legit or fake? We get it. With so many scammy sites and knockoff sneakers out there, it’s smart to double-check before spending your hard-earned money.

That’s why we started digging for you. We’ve ordered from Foot Locker online to test them. We also returned items (which was super hard). Moreover, we read through hundreds of reviews, both good and bad.

Here’s what we found: Foot Locker is a 100 percent legit company. Foot Locker Inc. operates it and has been around since the 1970s. It’s a global brand with physical stores, official apps, and verified social media accounts.

But wait. You have to be careful, as there are fake sites, too. Don’t worry; we’re sharing our real experience plus some tips that could save you money and frustration.

Key Takeaways

• Foot Locker is owned by a public company and has been around since 1974.

• They sell only authentic shoes from brands like Nike, Adidas, and Puma.

• Most problems come from fake sites pretending to be Foot Locker.

• Shipping delays and wrong orders are common complaints from real customers.

• Customer service can be slow, especially by email.

• Foot Locker does not price match but offers flexible payment options like Afterpay.

• They accept returns, but the refund process can be slow if done by mail.

Is FootLocker Legit Or Fake? (Review With Proof)

FootLocker is 100% legit. It’s a well-known public company that has over 2,500 stores globally. They have official stores worldwide and a trusted website. However, some fake websites pretend to be Foot Locker, so always double-check the URL before shopping.

Also, while most orders go smoothly, a few people report issues like shipping delays or refunds. To stay safe, order only from the official Foot Locker website or visit their physical stores.

We’ve bought directly from Footlocker’s website and stores. Every time, we got real shoes from real brands.

Here are all 10 reasons why Foot Locker is a reliable brand:

Operated by Foot Locker Inc.

Footlocker.com is run by Foot Locker Inc., a company that’s been around since 1974. They’re listed on the New York Stock Exchange under the symbol FL, which means their financial records, executive team, and operations are open to public review. That’s not something a scam company does.

We always look into who runs a site before we trust it. In this case, we found strong evidence that Foot Locker is a real business. It operates under a legal corporate structure. It also owns Champs Sports, Kids Foot Locker, and other well-known names.

We trust public companies more because they face strict rules. If something shady happens, they get called out. Foot Locker has been around for decades, and we’ve seen firsthand that they stand behind their products.

Global Physical Presence

Foot Locker is a trustworthy brand because it runs over 2,500 physical stores around the world, including locations in North America and Europe. We’ve personally visited their stores in cities like New York, Toronto, and Paris.

When we walked in, it felt like a real retail store. Shelves were lined with brand-name shoes. Staff members helped us find sizes. We even tested shoes in-store before buying. No scam site offers that kind of experience.

We returned a pair of shoes in person once, and it was smooth. The staff scanned the receipt, processed the return, and we got our money back. No arguing, no weird excuses.

You can also search for Foot Locker on Google Maps and see thousands of reviews, store photos, and real-time business listings. If it was fake, people would be warning others left and right — but the reviews are legit, and we’ve added some of our own.

Secure Website (HTTPS)

Footlocker.com is a safe website because it uses HTTPS encryption. That means the site is secure for payments and personal information. We always check the URL before we shop, and the real site always starts with “https://www.footlocker.com.”

We’ve placed orders using PayPal and Apple Pay. Each time, we got instant confirmations and real tracking numbers.

What we also like is that Foot Locker never sends sketchy payment links. You stay on their domain the whole time. That’s one of the biggest signs you’re dealing with a legit site.

Official Partnerships

One of the biggest reasons Foot Locker is a legit company is that it is an authorized seller for major brands like Nike, Adidas, Puma, New Balance, Jordan, and Converse. We’ve bought multiple pairs from official brand launches, and every single one came with original boxes, tags, and packaging.

We even scored a limited release from the Nike “Frequency Pack,” which was only sold through Foot Locker.

Adidas has also dropped exclusives like the NMD XR1 on their EU Foot Locker site. These aren’t third-party deals. These are real brand partnerships.

You’ll also find Foot Locker listed as an authorized retailer on official brand websites. We checked this ourselves on Nike and Adidas. You can do it too — go to their site, look for “Find a Store” or “Where to Buy,” and you’ll see Foot Locker in the list.

And let’s not forget collabs like the Puma MB.04 TMNT L&M, or the massive Air Jordan restocks at Foot Locker Times Square. We watched the launch live and saw people walk out with real pairs.

There’s no debate. Foot Locker is working directly with these brands, and those brands don’t take chances on their image.

Accepted by Major Payment Platforms

Another thing that makes Foot Locker a reliable site is that it accepts the kind of payments you only see on trusted websites. You can pay using Visa, Mastercard, American Express, PayPal, and Apple Pay. All of those are legit and backed by strong buyer protection.

Every time we made a payment, it was smooth, and we got a receipt immediately. Our tracking information came right after that. When a store accepts real payment methods, it’s a clear sign they’re running a proper business.

Scam websites usually push you to pay with sketchy options like wire transfers or gift cards. Footlocker doesn’t do that.

Physical Customer Service Network

Foot Locker is a legit site for everyone, and one big reason behind this is that you can contact them whenever you want to. Scammy websites try to hide their contact information, but Foot Locker doesn’t.

Foot Locker offers customer support through both live chat and phone. You can start by chatting with their Virtual Assistant, and if it can't resolve your issue, you'll be connected to a live specialist.

Live chat agents are available every day from 7 AM to 9 PM (CST). If you prefer to call, Customer Care Specialists are available 7 days a week from 6 AM to 11:59 PM (CST) at 1-800-991-6815, making it easy to get help almost any time.

To test Foot Locker's customer service, we sent a message on their live chat. We were first asked to fill out a form. We entered our name and email to proceed. The chatbot gave us options. If you find your query in these options, just select it and the bot will answer you straight away.

However, we then repeatedly asked for a live agent (a real human) but the chatbot kept denying us.

However, when we repeatedly asked for a live agent, Foot Locker’s chatbot then ultimately refused.

So, we found the live chat option to be disappointing.

We also emailed them, and it took over two days to get a reply. Our team then got curious and checked the Better Business Bureau. We were surprised to see that Foot Locker has a D-minus rating. That’s mainly because they haven’t replied to hundreds of customer complaints.

Here are other ways to get in touch with Foot Locker:

A fake business can’t offer all of that. Here’s a quick comparison that shows what Footlocker does offer compared to fake stores:

So while the company is real and trustworthy, the customer service could definitely be faster online.

Consistent Branding and App

Foot Locker has an official app that we’ve used ourselves. Everything from the logo to the colors and layout matches what you see in their stores and online. In our opinion, this shows the company is managing its brand carefully.

And it also helps you spot fake sites or fake apps because those usually look slightly off or feel unfinished.

The Foot Locker app is updated regularly. You can use it to shop, track your orders, and get alerts for new sneaker drops. Note that the Foot Locker app on the Google Play Store has been downloaded by over 5 million users. Similarly, over 150,000 Apple users have used the app.

Public Financial Disclosures

Here’s the thing: Foot Locker Inc. is a public company. That means they are required to share their financial performance every quarter. We’ve read their earnings reports and business updates. Don’t worry; anyone can view them online.

When a company shares its numbers openly, it builds trust. That’s not something fake businesses do. Transparency like this lets you know how the business is doing and where it’s heading. And if something’s not right, investors will speak up. So there’s pressure to stay honest and deliver real results.

Verified Social Media Presence

We follow Foot Locker on Instagram and X. Their social media accounts are verified, which is another thing that makes them legit. They’ve got over eight million followers on Instagram, six million on Facebook, and more than a million on X. 

Here’s a table showing Foot Locker’s social media:

Retail Industry Recognition

Everyone calls Foot Locker reliable because they get real coverage in trusted media. They have been featured in Forbes, Business Insider, and CNBC.

In April 2024, Forbes wrote about how Foot Locker is redesigning their stores to make them more modern and engaging. Similarly, Business Insider shared how Foot Locker is working closely with Nike again to boost sales.

CNBC also talked about their new “store of the future” concept.

When big outlets cover a brand, that tells us the company is serious.

Common problems customers face with Foot Locker: Verified Reviews

The most reported complaints about Foot Locker are:

• Late or missing orders

• Unhelpful customer service

• Trouble with returns and refunds

• Website glitches

• Poor review ratings on major platforms.

These issues appear often on sites like BBB, Yelp, and Trustpilot.

Order and Delivery Issues

Many Foot Locker customers report problems with shipping. Common issues are:

• Late deliveries

• Missing packages

• Wrong items are being sent.

We’ve faced this, too. One of our orders arrived four days late without any email update. And when we read more reviews, we found customers who never got their order at all.

A parent on Yelp shared how they ordered shoes for their child’s birthday. The order came late, and the size was wrong. That ruined a moment that should have been special. That review had dozens of likes, showing how common this type of problem is.

From what we’ve seen, the biggest issue is poor communication during the shipping process. Many people say they get no updates, and when something goes wrong, it’s hard to get help.

Customer Service Challenges

Foot Locker’s customer service has received heavy criticism from online reviewers. Many customers say they reach out by email or phone and either get no reply or receive generic responses that don’t solve their issue.

We tested this. We emailed Foot Locker about a late order. Two days later, we got a reply that did not answer our question. It felt like a copy-paste message that didn’t help at all. This kind of experience is common based on what we saw on Trustpilot and BBB.

Customers also complain about long wait times on phone calls. Some reviews mention waiting over an hour just to speak with someone. And when they do get through, the person on the line often passes the issue to another department, causing even more delay.

Several people said they were promised refunds or store credit, only to be told later that the refund was never approved. These mixed messages cause frustration and lead many customers to feel like they are being ignored.

One of the biggest complaints is the lack of live chat support. If email responses are slow and phones are backed up, there are no quick options left.

Return and Refund Difficulties

Many shoppers have trouble with Foot Locker’s return and refund process. Some say their returns are denied even when they follow the store’s policies. Others report long delays before refunds are processed.

We returned a pair of shoes once by mail. It took over two weeks for the return to show up in the system. We had to call customer service twice to find out what was going on. That delay is not unusual based on the reviews we read on ConsumerAffairs and BBB.

There are also stories about customers getting store credit instead of refunds, even when they asked for money back.

Website and App Functionality

Many users say Foot Locker’s website and mobile app are difficult to use. We’ve had our own problems too. At one point, we were trying to check out during a sneaker release, and the app crashed. By the time we got back in, the shoes were sold out.

There are also complaints about account access. Some people say they got locked out of their account, and password reset emails never arrived. Without fast customer support, these users say they gave up trying to log back in.

Order tracking is another issue. Some users say tracking links never update or give the wrong information.

Maybe that’s why Foot Locker has only 2.7 stars out of 5 on Google Play Store.

For a global brand like Foot Locker, a smoother digital experience should be a priority.

Poor Online Ratings

Foot Locker has some of the lowest ratings we’ve seen among major retail brands. On the Better Business Bureau website, the company is not accredited and has a rating of D minus. This is based on failure to respond to over 300 customer complaints.

Their review average on the BBB site is 1.1 out of 5 stars, based on 50 reviews. That’s very low for a national brand. Trustpilot ratings are not much better. Foot Locker holds a 1.6 out of 5 stars score from over 280 reviews.

We read many of these reviews ourselves and can safely say that most complaints focus on delayed orders. Some customers said they had loved Foot Locker for years, but after one bad experience, they stopped shopping there.

Only 15 percent of Trustpilot reviewers said they would recommend Foot Locker to others.

Here’s a Foot Locker review table by six major review platforms:

That shows a high level of frustration, even if the company is not fake.

What Time Does Foot Locker Open?

Note that most Foot Locker stores open at 10 AM, but hours can vary by location. A few open earlier, especially outlets or stores inside high-traffic malls, but 10 AM is the standard.

We’ve shown up at store openings for launch days, and staff were unlocking doors at exactly 10. If you're going for a new drop, it’s smart to show up a little earlier. Some lines form before opening, especially on weekends.

What Time Does Foot Locker Close?

Keep in mind that most Foot Locker stores close between 8 PM and 9 PM. Some mall stores close at 7 PM on Sundays. Closing time can shift during holiday sales or big releases. We’ve seen stores stay open past 9 during big events. But on normal days, expect the lights to go out at 8 or 9.

We’ve shopped late in the evening a few times, and they usually give a reminder about 15 minutes before closing. If you’re planning to go near the end of the day, try not to cut it too close.

Does Foot Locker Sell Fake Shoes?

Foot Locker does not sell fake shoes. The company gets its inventory straight from brands like Nike, Adidas, and Puma. We've picked up exclusive drops there that only launch through official retail partners.

We’ve bought from both their website and stores for years. Every pair was real. The packaging, tags, materials — all matched what the brands sell directly.

People sometimes get confused because there are fake websites that copy Foot Locker’s name and design. We’ve seen these scam sites before. But the real Foot Locker does not sell fake shoes.

Does Foot Locker Sell Used Shoes?

Foot Locker does not sell used shoes. Everything they sell—whether online or in-store—is supposed to be brand new and unworn. Their return policy also clearly says items must be in original condition to be accepted back.

That said, a few customers have shared rare cases online where their shoes looked slightly worn (likely from a return that wasn't checked properly). If that happens, you can contact Foot Locker's customer support, and they'll usually help sort it out quickly.

How Old Do You Have to Be to Work at Foot Locker?

You have to be at least 16 years old to work at Foot Locker. That’s the minimum age for entry-level jobs like sales associates. We’ve seen this confirmed across multiple stores and job listings.

Some positions, like assistant manager or stockroom supervisor, require you to be at least 18. We know someone who applied at 17 but couldn’t move forward because the role involved opening and closing the store.

Every state has its own labor laws, though. In a few places, 16-year-olds need a work permit. So if you’re under 18, check local rules first.

How Much Does Foot Locker Pay?

Based on what we’ve seen, Foot Locker pays between 10 and 16 dollars an hour for entry-level roles. If you’re 16, you are most likely going to get $10 per hour. Sales associates usually start around 11 to 13 (depending on the location).

Assistant managers and shift leads earn more, often between 15 and 20 an hour. Managers can earn a salary, depending on experience and store size.

Pay also depends on the state or city. We’ve seen higher wages in places with a higher cost of living. One friend of ours worked at a mall in Los Angeles and made a couple dollars more than someone we knew in Florida.

Does Foot Locker Take Afterpay?

Yes, Foot Locker does accept Afterpay for online purchases. The process is simple — you choose Afterpay at checkout, and it splits your payment into four parts.

There’s no interest if you pay on time. That’s why we like using it for pricier drops. It helps break up the cost without needing a credit card.

Not all regions support Afterpay, though. We’ve seen it work in the US and Australia, but not in every country. And not every in-store location offers it yet.

If you’re unsure, just start a checkout on the website and see if Afterpay pops up as an option.

Does Foot Locker Price Match?

No, Foot Locker does not price match other stores. We’ve asked in-store and looked into their policy ourselves. They don’t adjust prices based on what competitors are charging.

We’ve tried asking a store associate to match an online sale from another site, and they said no. They do sometimes offer price adjustments, but only if the price on their own website drops shortly after you bought something.

How to Cancel a Foot Locker Order

Foot Locker doesn’t guarantee cancellations once an order is placed. Their system processes orders fast, which makes it hard to stop once it’s moving.

Here’s what we do when we need to try canceling:

• Call customer service right after placing the order. That gives you the best chance.

• Have your order number ready.

• If the order is already shipped, wait for it to arrive and return it.

• Use the online return form or bring it to a store with your receipt.

We’ve had orders canceled successfully once or twice — but only when we moved fast.

How Long Does Foot Locker Take to Ship?

From our experience, Foot Locker usually ships within one business day. After that, delivery depends on the shipping method you choose.

Standard shipping usually takes around five business days. We’ve had orders arrive in 2 days, but also had a few take longer during holidays or big sales. Express shipping comes in 1 to 2 days if you order early in the day.

Tracking updates sometimes lag. We’ve had tracking show no updates for 48 hours, even though the package was already moving. That’s normal, but it can be frustrating.

If your order hasn't moved after 5 days, it’s worth reaching out to customer service.

Does Foot Locker Pay Weekly?

Foot Locker pays employees every two weeks, which means you will get your payment twice a month. The pay period starts on a Sunday and ends on a Saturday, and checks go out the following week. If you use direct deposit, you usually get paid on Friday morning. Paper checks can take a bit longer.

We’ve talked to several current and past employees who confirmed this.

Managers and corporate roles are also paid bi-weekly, but some bonuses or commissions might come monthly, depending on the job type.

Is Foot Locker Going Out of Business?

No, Foot Locker is not going out of business, but they are closing some stores. The company announced that around 400 underperforming locations in North America will shut down by 2026.

This doesn’t mean they’re disappearing. In fact, they’re opening new stores in better locations and focusing more on digital sales. We’ve seen one of the newer concept stores ourselves, and it was more modern, cleaner, and had a better layout.

So while some stores are closing, Foot Locker is still very active and growing in other ways.

Does Foot Locker Do Military Discount?

Yes, Foot Locker offers a military discount. If you're active duty, a veteran, or a registered dependent, you can get 10 percent off. You’ll need to verify your status through a quick form when shopping online. In-store, just show your military ID at checkout.

The discount doesn’t always apply to launch products or some promotions, so it’s smart to ask before checking out. But for most regular purchases, it works without a problem.

Foot Locker vs Zappos

We’ve shopped from both brands many times. Here’s how they compare side by side:

If you want new releases or sneaker drops, Foot Locker is where to go. But if you care more about flexible returns and great customer service, Zappos wins that round. For more info, check out the review we have written: Is Zappos Legit or Fake?

Final Words

So, is FootLocker legit or fake?

Based on our experience and everything we researched, yes, Foot Locker is 100% legit, but it’s not perfect. Like any big company, they’ve got a few flaws.

We suggest sticking to the official Foot Locker website or app to avoid scams. Moreover, it’s crucial to always double-check your order and use trusted payment methods

Also, don’t expect lightning-fast support, but the shoes are real

If you’re after legit sneakers and don’t mind a few bumps along the way, Foot Locker is still a solid place to shop.