Is KicksCrew Legit? 2025 Site Review For Buyers

Some buyers question, is KicksCrew legit? It’s understandable. No one wants to drop serious cash on a pair of kicks and end up with fakes. Plus, there are mixed customer reviews about the site on the internet.

So, we ordered shoes from KicksCrew and did some research to find out whether they are reliable or not.

Here’s what we found: KicksCrew is 100% legit. They sell authentic sneakers by using RFID tagging for verification. They also have a global network of retail partners and have loyal customers in different parts of the world.

But it’s not all perfect, and people have noted some problems.

In this KicksCrew review, we’ll cover what you need to know before making a purchase, including what real customers are saying. Keep reading!

Key Takeaways

• KicksCrew is a legitimate sneaker site with a wide selection.

• They use RFID tagging to verify authenticity.

• Shipping can be expensive, and customs fees are your responsibility.

• They have no live chat support, only email.

• Reviews are mixed – some love it, others have had issues.

• Their return window is just 7 days, and items must be unworn.

• Exchanges are possible but only for size changes.

• They have a strong social media presence, which helps with transparency.

Is KicksCrew Legit? (Site Review)

KicksCrew is definitely a legit site. It’s a trusted online sneaker marketplace with over 16 years in the game. They have direct ties to top brands, like Adidas. In fact, they have over 400,000 shoe styles. Plus, their quality checks are the strictest in the industry.

Here are all 10 reasons why KicksCrew is a reliable site:

Reason 1: Over 16 Years in the Sneaker Industry

KicksCrew has been a reliable place to get sneakers since 2008. That’s a long time in an industry where many shoe retailers come and go. Experts believe that this kind of longevity is a good sign of credibility.

According to LinkedIn, around 51 to 200 people are working for KicksCrew. They are growing, and we often see their job openings.

We’ve been buying sneakers for years, and we’ve seen too many shops promise authenticity, only to vanish when issues arise. But KicksCrew has grown into a global platform with a loyal customer base.

According to ECDB, KicksCrew has earned over 113 million dollars in revenue in 2024 alone. Tracxn has also confirmed that their investors are some of the most reputable companies in the world. Popular names are Gobi Partners, Kyrie Irving, and Pacific Century Group.

Reason 2: Direct Partnerships with Verified Brands and Athletes

According to Forbes, one of the strongest signs that KicksCrew is a great site is its direct partnerships with major brands and athletes. Damian Lillard, for example, became the first “Crew Athlete” and an equity investor in KicksCrew.

This isn’t just a one-off endorsement. He put his own money into the company, which says a lot about his trust in the brand. His partnership has been covered by major outlets like Forbes and The Wall Street Journal.

Kyrie Irving also invested in KicksCrew, calling it one of the fastest-growing sneaker marketplaces. That’s a big nod from a famous player. In fact, there’s a whole page on the KicksCrew site about what Kyrie said about them.

Then there’s Austin Reaves, who launched his first signature shoe, the Rigorer AR1, with KicksCrew. For a young player building his brand, this is a significant move.

Even Dwyane Wade, an NBA Hall of Famer, chose KicksCrew to debut his Li-Ning Way of Wade 11 sneakers. Wade’s careful with his brand, so this partnership says a lot about KicksCrew’s credibility.

Reason 3: Massive Product Catalog with Over 400,000 Styles

KicksCrew’s massive inventory is one of its biggest selling points. They have over 400,000 styles, which is one of the largest selections we’ve seen. They carry everything (from mainstream releases to niche collaborations). If you’re hunting for a specific pair, there’s a good chance they have it.

Buying from KicksCrew is safe because of their return policy. You can make a return request within 7 days of delivery. However, note that the sneakers need to be in unworn condition, with the original packaging and KicksCrew tags still attached. They also expect you to use protective packaging for returns.

Is this strict? Yes. But it’s also fair. High-value, limited-edition sneakers need to be kept in top condition, and a tight return policy helps protect that.

Reason 4: Rigorous Quality Checks

KicksCrew is a reliable brand, and a big reason behind this is their quality control checks. They use RFID tagging to verify every pair of sneakers that leaves their warehouse. This is a big deal. It’s like a digital fingerprint for each shoe, ensuring it’s 100% authentic.

If a pair doesn’t have the right RFID tag, it doesn’t ship.

And they don’t just tag the shoes and call it a day. Their quality control team checks for:

Reason 5: Global Shipping to Over 100 Countries

We like that KicksCrew ships to over 100 countries. However, we’ve found that it’s not always quick. When we ordered from the US, the shoes arrived in about 4 days. That’s fast. But when a friend of ours in Australia ordered, it took nearly 3 months.

Why the huge difference? KicksCrew sources from retail partners all over the world. This means your order might bounce between different warehouses before it finally reaches you. They use major carriers like UPS, FedEx, DHL, Aramex, and S.F. Express, which helps, but it still means you’re at the mercy of international shipping times.

And here’s something you need to know – they don’t cover customs duties or taxes. That’s on you. If your order gets held up at the border, expect to pay those fees. We dodged this on our US order, but our friend in Australia got hit with a hefty customs bill.

It’s a bit of a pain, but it’s part of the cost when ordering internationally.

Also, keep in mind that they only allow one pair per order. That keeps things simple on their end, but it can be a hassle if you’re looking to stock up.

Reason 6: Secure Payment Options – Shop Without Worry

KicksCrew is a legitimate website because of its safe payment options. They offer:

• PayPal

• Major credit cards (Visa, MasterCard, American Express)

• Apple Pay. 

Here's what we saw when we are checking out:

We always check how a site handles payments before handing over our card details, and KicksCrew passed this test. We like using PayPal because of its premium buyer protection. If something goes wrong, like the shoes never show up or aren’t as described, you can file a dispute and potentially get your money back.

They also use secure, encrypted payment gateways, which means your card info isn’t stored on their site.

Reason 7: Easy to Contact

Another reason KicksCrew is reliable is that you can get in touch with them easily. They offer email support and a contact form on their website.

Unfortunately, we couldn’t find a live chat option. This means if you have a quick question or urgent issue, you will have to wait a bit for a reply.

When we reached out to KicksCrew, we got a response within a couple of days. That’s okay for routine questions, but it’s not ideal if you’re trying to resolve a time-sensitive issue, like a lost package or payment problem.

It’s also worth noting that they don’t list a customer service phone number. Email is really your only option.

Reason 8: Clear and Transparent Return and Shipping Policies

KicksCrew’s return and shipping policies are clear, but there are a few catches. They ship most orders on a DDU (Delivery Duty Unpaid) basis, which means you’ll have to cover any taxes or customs fees when your order arrives. This can be a surprise if you’re not prepared for it.

Here’s a quick breakdown of their shipping fees and delivery times:

Important Note: Shipping fees may change, so it’s always a good idea to double-check at checkout.

Moreover, here’s additional info you should know about the KicksCrew’s shipping:

• They only ship to PO boxes within the United States (no overseas territories).

• They don’t offer cash on delivery, which most people dislike.

• Shipping fees are non-refundable if the order is returned or discarded by customs.

• Processing times can be delayed due to customs or flight schedule changes.

We appreciate that KicksCrew is upfront about these policies.

Reason 9: Active Social Media Presence with Verified Accounts

KicksCrew is 100 percent legit, and one of the easiest ways to confirm this is by checking their social media presence. They’re active on multiple platforms, each with a large, engaged following.

We checked these accounts, and they’re all verified, which means the platforms themselves have confirmed their legitimacy. They regularly post about new sneaker drops, collaborations, and behind-the-scenes content, which helps build trust.

We also noticed that they respond to customer comments and messages, which is a good sign. If a company is willing to engage publicly, it usually means they stand behind their product.

Reason 10: Positive Customer Reviews for Limited-Edition Sneaker Purchases

KicksCrew has positive reviews for limited-edition sneakers. We found that many customers appreciate the wide selection and hard-to-find kicks they offer. It’s one of the main reasons sneakerheads shop with them.

We checked Trustpilot, Reddit, and social media, and the feedback was mostly positive. We even came across a few reviews from people who were nervous about ordering but ended up pleasantly surprised by the quality and speed of delivery.

However, like any big retailer, they do have a few negative reviews, which we are now discussing in detail.

Complaints About KicksCrew

KicksCrew is safe, but it’s not without its problems. There are several common concerns, including poor online ratings, high shipping costs, no live chat support, frequent shipping delays, and mobile app issues.

Here’s a closer look:

Poor Online Ratings

During our research on KicksCrew, we found mixed reviews about them. We checked the top 8 review sites and read all the comments. Here’s a quick overview:

No Live Chat

KicksCrew doesn’t offer live chat support, which we found to be super frustrating. We had to rely on email, which took a few days to get a response. This can be a problem if you have a time-sensitive issue like a lost package or a refund request.

For a company of this size, the lack of real-time support feels like a miss.

In our experience, live chat should be a must if you’re selling online. It’s about the peace of mind a company gives to its customers. Jose Sequiera explains that when customers are happy, they will come back to give more orders.

High Shipping Cost

Shipping costs at KicksCrew can be high, especially if you’re ordering internationally. For example, US shipping costs $35, while Australia can cost up to $65. They also ship on a DDU (Delivery Duty Unpaid) basis, meaning you’ll have to cover any customs fees or taxes when your order arrives.

Imagine you’re ordering three pairs of sneakers to Australia. You’d be looking at around $195 in shipping alone (3 pairs x $65), plus any customs fees on top of that.

Shipping Delays

Shipping delay is a common complaint about KicksCrew. While some customers get their orders in a few days, others report waiting weeks or even months, especially for international orders.

When we ordered from the US, our sneakers arrived in about 4 days. But a friend in Australia had to wait nearly 3 months.

Mobile App Issues

KicksCrew’s mobile app has its own set of challenges. When we used the KicksCrew app, we ran into a few issues. Sometimes, the app felt a bit slow, and a few features didn't work as smoothly as we expected.

For example, the order tracking was a bit glitchy, and the push notifications seemed inconsistent. It was a bit frustrating at times, but overall, it got the job done. 

It has a 4.0 rating on the Google Play Store, which is not great. Similarly, it scores just 2.9 on the Apple App Store. We noticed that users often complain about slow load times and crashes.

KicksCrew Reviews: What Customers Are Saying?

KicksCrew reviews are a mixed bag. Some customers love the wide selection and fast shipping, while others have had bad experiences with customer service. People have also complained about high fees and long delivery times.

Positive Reactions

Some customers have had great experiences with KicksCrew. Here are a few reactions:

• Emma: "I got my sneakers in 4 days, and they were exactly what I ordered. No complaints."

• Ava: "Great selection, fast shipping, and authentic sneakers. I’m happy."

After reading KicksCrew reviews on different platforms, we took screenshots of some of them.

Mixed Reactions

Some buyers have had a mix of good and bad experiences. Here are some of the comments we got from Reddit:

• Daniel: "The shoes were real, but the shipping took too long."

• Mia: "My order arrived, but I had to pay customs fees. Not cool."

• Ella: "Customer service was slow, but my sneakers were legit."

Negative Reactions (Complaints)

Some people have complained about KicksCrew.

• Logan: "I never got my refund, and customer support stopped responding."

• Grace: "The shoes I got were scuffed and looked used. Never again."

Here’s a screenshot we took of some of the more comments:

Does KicksCrew Sell Fake Shoes?

KicksCrew does not sell fake shoes. They have strict quality checks in place to ensure every pair they sell is authentic. They use RFID tagging, which is like a digital fingerprint. In simpler words, it verifies the authenticity of every pair.

We looked into this and found that each sneaker goes through a detailed inspection process before shipping. If the shoes don’t pass their checks, they don’t ship them.

We also checked their customer reviews. While some buyers have raised concerns about quality, the majority of reviews confirm that the shoes are genuine. Many customers report receiving their sneakers in brand-new condition with all the original packaging.

That said, it’s always a good idea to double-check your shoes when they arrive. Look for clear branding, high-quality materials, and proper sizing. If something feels off, you can always reach out to their customer support for verification.

Where is KicksCrew Located?

KicksCrew is based in New York City, but they ship worldwide. They started back in 2008 and have grown into one of the biggest online sneaker platforms. In our opinion, they are successfully connecting people with authentic shoes from verified retail partners.

Even though their main office is in New York, they have warehouses in other regions, including Asia.

We think this global setup is a big part of why KicksCrew has become so popular. They can offer a wide range of styles (from limited-edition releases to classic kicks) without hassle.

But having a base in New York gives them a bit of an edge, as the city is a major hub for sneaker culture and streetwear. It also means they’re close to some of the world’s top sneaker brands, which helps them stay on top of the latest drops and trends.

How Long Does KicksCrew Take to Deliver?

KicksCrew delivery times depend on your location. Orders to the US took about 4 to 6 business days, while international orders can take much longer.

When we were interviewing a KicksCrew employee, we came to know that the delivery time is different because the company sources shoes from a network of global retailers. Your order has to pass through several checkpoints, including quality control, before it reaches you.

As discussed above, we had a friend in Australia who waited almost 3 months for their sneakers to arrive.

KicksCrew Return Policy

If you’re thinking about returning a pair of sneakers to KicksCrew, you’ll need to act fast. You have just 7 days from the delivery date to request a return. Also, make sure the shoes are unworn. Moreover, don’t forget to pack them securely in their original boxes with protective packaging to avoid damage during shipping.

Here’s how to Return Your Order at KicksCrew:

1. Submit a Return Request: Contact KicksCrew within 7 days of receiving your order.

2. Wait for Approval: You’ll get an email with return instructions if your request is approved.

3. Package Your Items: Use the original box and add protective packaging.

4. Ship Your Return: Send your package back using a trackable shipping method.

5. Wait for Refund: Once they receive and inspect your return, you’ll get your refund, minus any shipping fees.

Can You Exchange Shoes at KicksCrew?

Yes, you can exchange shoes at KicksCrew. They offer a one-time size exchange for each order, but you need to be quick. Note that you can only make requests within 7 days of delivery.

That’s not it. The shoes must be in their original condition with all KicksCrew and original tags attached.

Here’s how to exchange shoes at KicksCrew:

1. First, you’ll need to contact their customer support team within 7 days of receiving your order.

2. They’ll review your request and send you the return instructions if your exchange is approved.

3. Once KicksCrew receives and inspects your return, they’ll ship out the replacement pair.

Be sure to pack the shoes securely in their original box, or your request can be denied.

Important Note: We asked KicksCrew about the exchange charges and got to know the disappointing news. You’ll still need to cover the return shipping costs. On top of that, any duties or taxes you paid on the original order won’t be refunded.

How to Become a KicksCrew Seller?

You can become a KicksCrew seller if you follow these seven steps:

• Step 1: Fill out the application form: KicksCrew Seller Application.

• Step 2: Wait for approval from the KicksCrew team.

• Step 3: Set up your seller account with the required information.

• Step 4: List your products, including detailed descriptions and high-quality photos.

• Step 5: Start selling and manage your orders through the KicksCrew platform.

• Step 6: Ship your products to their warehouse for quality checks.

• Step 7: Get paid once your items sell.

Here’s a tip: Make sure you read their seller guidelines carefully before applying to avoid any issues.

How Does KicksCrew Work? Process to Ensuring Authenticity

We got in touch with KicksCrew to learn more about how they ensure the sneakers they sell are authentic. They told us that every pair ordered through their site goes through a verified retailer. After this, it gets a quality check before it reaches the customer.

They also sent us this flowchart:

How KicksCrew Ensures Authenticity

KicksCrew vs Others: Comparison

KicksCrew has a global reach, but what about platforms like Zappos, Footlocker, and StockX? Here’s a quick comparison:

Final Words

Overall, KicksCrew is a legit option for sneaker enthusiasts. They offer authentic sneakers with RFID tagging. They also have a solid social media presence, which adds to their credibility.

However, there are some issues, like higher shipping costs and the occasional long wait time. Plus, the return window is short, so act quickly if you need to send something back.

Some buyers question, is KicksCrew legit? It’s understandable. No one wants to drop serious cash on a pair of kicks and end up with fakes. Plus, there are mixed customer reviews about the site on the internet.

So, we ordered shoes from KicksCrew and did some research to find out whether they are reliable or not.

Here’s what we found: KicksCrew is 100% legit. They sell authentic sneakers by using RFID tagging for verification. They also have a global network of retail partners and have loyal customers in different parts of the world.

But it’s not all perfect, and people have noted some problems.

In this KicksCrew review, we’ll cover what you need to know before making a purchase, including what real customers are saying. Keep reading!

Key Takeaways

• KicksCrew is a legitimate sneaker site with a wide selection.

• They use RFID tagging to verify authenticity.

• Shipping can be expensive, and customs fees are your responsibility.

• They have no live chat support, only email.

• Reviews are mixed – some love it, others have had issues.

• Their return window is just 7 days, and items must be unworn.

• Exchanges are possible but only for size changes.

• They have a strong social media presence, which helps with transparency.

Is KicksCrew Legit? (Site Review)

KicksCrew is definitely a legit site. It’s a trusted online sneaker marketplace with over 16 years in the game. They have direct ties to top brands, like Adidas. In fact, they have over 400,000 shoe styles. Plus, their quality checks are the strictest in the industry.

Here are all 10 reasons why KicksCrew is a reliable site:

Reason 1: Over 16 Years in the Sneaker Industry

KicksCrew has been a reliable place to get sneakers since 2008. That’s a long time in an industry where many shoe retailers come and go. Experts believe that this kind of longevity is a good sign of credibility.

According to LinkedIn, around 51 to 200 people are working for KicksCrew. They are growing, and we often see their job openings.

We’ve been buying sneakers for years, and we’ve seen too many shops promise authenticity, only to vanish when issues arise. But KicksCrew has grown into a global platform with a loyal customer base.

According to ECDB, KicksCrew has earned over 113 million dollars in revenue in 2024 alone. Tracxn has also confirmed that their investors are some of the most reputable companies in the world. Popular names are Gobi Partners, Kyrie Irving, and Pacific Century Group.

Reason 2: Direct Partnerships with Verified Brands and Athletes

According to Forbes, one of the strongest signs that KicksCrew is a great site is its direct partnerships with major brands and athletes. Damian Lillard, for example, became the first “Crew Athlete” and an equity investor in KicksCrew.

This isn’t just a one-off endorsement. He put his own money into the company, which says a lot about his trust in the brand. His partnership has been covered by major outlets like Forbes and The Wall Street Journal.

Kyrie Irving also invested in KicksCrew, calling it one of the fastest-growing sneaker marketplaces. That’s a big nod from a famous player. In fact, there’s a whole page on the KicksCrew site about what Kyrie said about them.

Then there’s Austin Reaves, who launched his first signature shoe, the Rigorer AR1, with KicksCrew. For a young player building his brand, this is a significant move.

Even Dwyane Wade, an NBA Hall of Famer, chose KicksCrew to debut his Li-Ning Way of Wade 11 sneakers. Wade’s careful with his brand, so this partnership says a lot about KicksCrew’s credibility.

Reason 3: Massive Product Catalog with Over 400,000 Styles

KicksCrew’s massive inventory is one of its biggest selling points. They have over 400,000 styles, which is one of the largest selections we’ve seen. They carry everything (from mainstream releases to niche collaborations). If you’re hunting for a specific pair, there’s a good chance they have it.

Buying from KicksCrew is safe because of their return policy. You can make a return request within 7 days of delivery. However, note that the sneakers need to be in unworn condition, with the original packaging and KicksCrew tags still attached. They also expect you to use protective packaging for returns.

Is this strict? Yes. But it’s also fair. High-value, limited-edition sneakers need to be kept in top condition, and a tight return policy helps protect that.

Reason 4: Rigorous Quality Checks

KicksCrew is a reliable brand, and a big reason behind this is their quality control checks. They use RFID tagging to verify every pair of sneakers that leaves their warehouse. This is a big deal. It’s like a digital fingerprint for each shoe, ensuring it’s 100% authentic.

If a pair doesn’t have the right RFID tag, it doesn’t ship.

And they don’t just tag the shoes and call it a day. Their quality control team checks for:

Reason 5: Global Shipping to Over 100 Countries

We like that KicksCrew ships to over 100 countries. However, we’ve found that it’s not always quick. When we ordered from the US, the shoes arrived in about 4 days. That’s fast. But when a friend of ours in Australia ordered, it took nearly 3 months.

Why the huge difference? KicksCrew sources from retail partners all over the world. This means your order might bounce between different warehouses before it finally reaches you. They use major carriers like UPS, FedEx, DHL, Aramex, and S.F. Express, which helps, but it still means you’re at the mercy of international shipping times.

And here’s something you need to know – they don’t cover customs duties or taxes. That’s on you. If your order gets held up at the border, expect to pay those fees. We dodged this on our US order, but our friend in Australia got hit with a hefty customs bill.

It’s a bit of a pain, but it’s part of the cost when ordering internationally.

Also, keep in mind that they only allow one pair per order. That keeps things simple on their end, but it can be a hassle if you’re looking to stock up.

Reason 6: Secure Payment Options – Shop Without Worry

KicksCrew is a legitimate website because of its safe payment options. They offer:

• PayPal

• Major credit cards (Visa, MasterCard, American Express)

• Apple Pay. 

Here's what we saw when we are checking out:

We always check how a site handles payments before handing over our card details, and KicksCrew passed this test. We like using PayPal because of its premium buyer protection. If something goes wrong, like the shoes never show up or aren’t as described, you can file a dispute and potentially get your money back.

They also use secure, encrypted payment gateways, which means your card info isn’t stored on their site.

Reason 7: Easy to Contact

Another reason KicksCrew is reliable is that you can get in touch with them easily. They offer email support and a contact form on their website.

Unfortunately, we couldn’t find a live chat option. This means if you have a quick question or urgent issue, you will have to wait a bit for a reply.

When we reached out to KicksCrew, we got a response within a couple of days. That’s okay for routine questions, but it’s not ideal if you’re trying to resolve a time-sensitive issue, like a lost package or payment problem.

It’s also worth noting that they don’t list a customer service phone number. Email is really your only option.

Reason 8: Clear and Transparent Return and Shipping Policies

KicksCrew’s return and shipping policies are clear, but there are a few catches. They ship most orders on a DDU (Delivery Duty Unpaid) basis, which means you’ll have to cover any taxes or customs fees when your order arrives. This can be a surprise if you’re not prepared for it.

Here’s a quick breakdown of their shipping fees and delivery times:

Important Note: Shipping fees may change, so it’s always a good idea to double-check at checkout.

Moreover, here’s additional info you should know about the KicksCrew’s shipping:

• They only ship to PO boxes within the United States (no overseas territories).

• They don’t offer cash on delivery, which most people dislike.

• Shipping fees are non-refundable if the order is returned or discarded by customs.

• Processing times can be delayed due to customs or flight schedule changes.

We appreciate that KicksCrew is upfront about these policies.

Reason 9: Active Social Media Presence with Verified Accounts

KicksCrew is 100 percent legit, and one of the easiest ways to confirm this is by checking their social media presence. They’re active on multiple platforms, each with a large, engaged following.

We checked these accounts, and they’re all verified, which means the platforms themselves have confirmed their legitimacy. They regularly post about new sneaker drops, collaborations, and behind-the-scenes content, which helps build trust.

We also noticed that they respond to customer comments and messages, which is a good sign. If a company is willing to engage publicly, it usually means they stand behind their product.

Reason 10: Positive Customer Reviews for Limited-Edition Sneaker Purchases

KicksCrew has positive reviews for limited-edition sneakers. We found that many customers appreciate the wide selection and hard-to-find kicks they offer. It’s one of the main reasons sneakerheads shop with them.

We checked Trustpilot, Reddit, and social media, and the feedback was mostly positive. We even came across a few reviews from people who were nervous about ordering but ended up pleasantly surprised by the quality and speed of delivery.

However, like any big retailer, they do have a few negative reviews, which we are now discussing in detail.

Complaints About KicksCrew

KicksCrew is safe, but it’s not without its problems. There are several common concerns, including poor online ratings, high shipping costs, no live chat support, frequent shipping delays, and mobile app issues.

Here’s a closer look:

Poor Online Ratings

During our research on KicksCrew, we found mixed reviews about them. We checked the top 8 review sites and read all the comments. Here’s a quick overview:

No Live Chat

KicksCrew doesn’t offer live chat support, which we found to be super frustrating. We had to rely on email, which took a few days to get a response. This can be a problem if you have a time-sensitive issue like a lost package or a refund request.

For a company of this size, the lack of real-time support feels like a miss.

In our experience, live chat should be a must if you’re selling online. It’s about the peace of mind a company gives to its customers. Jose Sequiera explains that when customers are happy, they will come back to give more orders.

High Shipping Cost

Shipping costs at KicksCrew can be high, especially if you’re ordering internationally. For example, US shipping costs $35, while Australia can cost up to $65. They also ship on a DDU (Delivery Duty Unpaid) basis, meaning you’ll have to cover any customs fees or taxes when your order arrives.

Imagine you’re ordering three pairs of sneakers to Australia. You’d be looking at around $195 in shipping alone (3 pairs x $65), plus any customs fees on top of that.

Shipping Delays

Shipping delay is a common complaint about KicksCrew. While some customers get their orders in a few days, others report waiting weeks or even months, especially for international orders.

When we ordered from the US, our sneakers arrived in about 4 days. But a friend in Australia had to wait nearly 3 months.

Mobile App Issues

KicksCrew’s mobile app has its own set of challenges. When we used the KicksCrew app, we ran into a few issues. Sometimes, the app felt a bit slow, and a few features didn't work as smoothly as we expected.

For example, the order tracking was a bit glitchy, and the push notifications seemed inconsistent. It was a bit frustrating at times, but overall, it got the job done. 

It has a 4.0 rating on the Google Play Store, which is not great. Similarly, it scores just 2.9 on the Apple App Store. We noticed that users often complain about slow load times and crashes.

KicksCrew Reviews: What Customers Are Saying?

KicksCrew reviews are a mixed bag. Some customers love the wide selection and fast shipping, while others have had bad experiences with customer service. People have also complained about high fees and long delivery times.

Positive Reactions

Some customers have had great experiences with KicksCrew. Here are a few reactions:

• Emma: "I got my sneakers in 4 days, and they were exactly what I ordered. No complaints."

• Ava: "Great selection, fast shipping, and authentic sneakers. I’m happy."

After reading KicksCrew reviews on different platforms, we took screenshots of some of them.

Mixed Reactions

Some buyers have had a mix of good and bad experiences. Here are some of the comments we got from Reddit:

• Daniel: "The shoes were real, but the shipping took too long."

• Mia: "My order arrived, but I had to pay customs fees. Not cool."

• Ella: "Customer service was slow, but my sneakers were legit."

Negative Reactions (Complaints)

Some people have complained about KicksCrew.

• Logan: "I never got my refund, and customer support stopped responding."

• Grace: "The shoes I got were scuffed and looked used. Never again."

Here’s a screenshot we took of some of the more comments:

Does KicksCrew Sell Fake Shoes?

KicksCrew does not sell fake shoes. They have strict quality checks in place to ensure every pair they sell is authentic. They use RFID tagging, which is like a digital fingerprint. In simpler words, it verifies the authenticity of every pair.

We looked into this and found that each sneaker goes through a detailed inspection process before shipping. If the shoes don’t pass their checks, they don’t ship them.

We also checked their customer reviews. While some buyers have raised concerns about quality, the majority of reviews confirm that the shoes are genuine. Many customers report receiving their sneakers in brand-new condition with all the original packaging.

That said, it’s always a good idea to double-check your shoes when they arrive. Look for clear branding, high-quality materials, and proper sizing. If something feels off, you can always reach out to their customer support for verification.

Where is KicksCrew Located?

KicksCrew is based in New York City, but they ship worldwide. They started back in 2008 and have grown into one of the biggest online sneaker platforms. In our opinion, they are successfully connecting people with authentic shoes from verified retail partners.

Even though their main office is in New York, they have warehouses in other regions, including Asia.

We think this global setup is a big part of why KicksCrew has become so popular. They can offer a wide range of styles (from limited-edition releases to classic kicks) without hassle.

But having a base in New York gives them a bit of an edge, as the city is a major hub for sneaker culture and streetwear. It also means they’re close to some of the world’s top sneaker brands, which helps them stay on top of the latest drops and trends.

How Long Does KicksCrew Take to Deliver?

KicksCrew delivery times depend on your location. Orders to the US took about 4 to 6 business days, while international orders can take much longer.

When we were interviewing a KicksCrew employee, we came to know that the delivery time is different because the company sources shoes from a network of global retailers. Your order has to pass through several checkpoints, including quality control, before it reaches you.

As discussed above, we had a friend in Australia who waited almost 3 months for their sneakers to arrive.

KicksCrew Return Policy

If you’re thinking about returning a pair of sneakers to KicksCrew, you’ll need to act fast. You have just 7 days from the delivery date to request a return. Also, make sure the shoes are unworn. Moreover, don’t forget to pack them securely in their original boxes with protective packaging to avoid damage during shipping.

Here’s how to Return Your Order at KicksCrew:

1. Submit a Return Request: Contact KicksCrew within 7 days of receiving your order.

2. Wait for Approval: You’ll get an email with return instructions if your request is approved.

3. Package Your Items: Use the original box and add protective packaging.

4. Ship Your Return: Send your package back using a trackable shipping method.

5. Wait for Refund: Once they receive and inspect your return, you’ll get your refund, minus any shipping fees.

Can You Exchange Shoes at KicksCrew?

Yes, you can exchange shoes at KicksCrew. They offer a one-time size exchange for each order, but you need to be quick. Note that you can only make requests within 7 days of delivery.

That’s not it. The shoes must be in their original condition with all KicksCrew and original tags attached.

Here’s how to exchange shoes at KicksCrew:

1. First, you’ll need to contact their customer support team within 7 days of receiving your order.

2. They’ll review your request and send you the return instructions if your exchange is approved.

3. Once KicksCrew receives and inspects your return, they’ll ship out the replacement pair.

Be sure to pack the shoes securely in their original box, or your request can be denied.

Important Note: We asked KicksCrew about the exchange charges and got to know the disappointing news. You’ll still need to cover the return shipping costs. On top of that, any duties or taxes you paid on the original order won’t be refunded.

How to Become a KicksCrew Seller?

You can become a KicksCrew seller if you follow these seven steps:

• Step 1: Fill out the application form: KicksCrew Seller Application.

• Step 2: Wait for approval from the KicksCrew team.

• Step 3: Set up your seller account with the required information.

• Step 4: List your products, including detailed descriptions and high-quality photos.

• Step 5: Start selling and manage your orders through the KicksCrew platform.

• Step 6: Ship your products to their warehouse for quality checks.

• Step 7: Get paid once your items sell.

Here’s a tip: Make sure you read their seller guidelines carefully before applying to avoid any issues.

How Does KicksCrew Work? Process to Ensuring Authenticity

We got in touch with KicksCrew to learn more about how they ensure the sneakers they sell are authentic. They told us that every pair ordered through their site goes through a verified retailer. After this, it gets a quality check before it reaches the customer.

They also sent us this flowchart:

How KicksCrew Ensures Authenticity

KicksCrew vs Others: Comparison

KicksCrew has a global reach, but what about platforms like Zappos, Footlocker, and StockX? Here’s a quick comparison:

Final Words

Overall, KicksCrew is a legit option for sneaker enthusiasts. They offer authentic sneakers with RFID tagging. They also have a solid social media presence, which adds to their credibility.

However, there are some issues, like higher shipping costs and the occasional long wait time. Plus, the return window is short, so act quickly if you need to send something back.