Is Shopbop Legit? Reviews with 3 Complaints

“Is Shopbop legit?” is the first thing we asked ourselves before placing our first order. All these designer items and big discounts felt too good to be true. But we ordered anyway and found out all the details about the store.

Here’s what we’ve found:

Shopbop is 100% legit. It’s been around since 1999 and is owned by Amazon today. It only sells shoes and other products from authentic brands, which is why it has received thousands of positive reviews. Most orders arrive fast, and returns are simple if you’re in the U.S.

Still, like any big store, Shopbop is not perfect. Some people have complaints, and we’ll walk you through them in this review. So, stay tuned!

Key Takeaways

• Shopbop is a legit store that's been around since 1999.

• It’s owned by Amazon, so your orders are safe and secure.

• They only sell authentic designer brands.

• Shipping is fast, and U.S. returns are free and easy.

• Some people have had delays getting refunds.

• International buyers may face high return costs.

• A few accounts get blocked for no clear reason.

• Customer service is 24/7 and easy to reach if you need help.

Is Shopbop Legit? What We Know From Buying There Ourselves

Shopbop is 100% legit. It is owned by Amazon, so you can trust it. Shopbop sells only new and authentic designer clothes, shoes, bags, and accessories from popular brands. People like it because shipping is fast. Since it is backed by Amazon, your payment and personal details are secure, and customer service is helpful. Shopbop has been around since 1999, so it is reliable.

Here are the details:

Shopbop Has Been Around for a Long Time

When a website has been selling clothes since 1999, that tells you something. That’s over two decades of being in business, which you don’t see often in fashion. If Shopbop wasn’t doing things right, it would’ve disappeared years ago.

From the first time we used it, the whole thing felt solid. The site was fast. Checkout was easy. And our confirmation email came right away.

And the truth is, that’s rare. So many fashion sites pop up and vanish in a year. But Shopbop has stuck around, which makes it easier to trust.

Amazon Owns Shopbop and That’s a Big Deal

In 2006, Amazon bought Shopbop, which changed everything. When you order from Shopbop, you’re not just dealing with some small company. You’re backed by the systems and safety of Amazon.

We’ve seen that firsthand. Payments feel secure, and orders are trackable. And everything arrives packed right. One time, our box showed up even faster than expected. It felt like the same smooth process we get when ordering on Amazon.

Real Designer Brands Only

Shopbop is legit because they carry legit designers, like Marc Jacobs, Rag & Bone, Zimmerman, and so many more. These are the real ones, not weird knockoffs or brands you’ve never heard of.

That kind of thing gives you confidence. If Shopbop was doing anything shady, those brands would cut ties fast. The fact that they’ve stuck around this long says everything.

You Get What You See

One thing we really like about Shopbop is how clear everything is. The product pages tell you exactly what you’re getting. You’ll see details about:

• The fabric

• The size

• How it fits

• What size the model is wearing.

It takes the guesswork out of shopping.

There were shoes we almost didn’t buy, but the description said it ran small. We went up a size, and it ended up fitting just right.

Their Return Policy Is Easy to Follow

Returns can be a pain, but Shopbop actually makes it simple. You’ve got 30 days to send something back, as long as it’s unused and still has tags on it. That feels fair to us. If it doesn’t work out, you’re not stuck with it.

We had to return a pair of shoes once. The steps were all listed in our account. We clicked return, printed the label, packed the box, and handed it off. It was quick. Five days later, the money was back on our card.

Most Reviews Are Positive

Shopbop is legitimate because the company has received thousands of positive comments. Before we ever placed an order, we looked up what people were saying. And honestly, most reviews are solid. People mention fast shipping, accurate sizing, and smooth returns. A few had small issues, like delays or a mix-up, but that can happen with any big store.

Shopbop Is Easy to Reach

If you ever need help with your order, reaching Shopbop is simple. Here’s the same Shopbop contact table:

They also have a feedback email where you can tell them what’s working and what’s not. That’s a nice touch.

What adds even more trust is how visible they are online. Shopbop has a big following on all the major platforms. Over a million people follow them on Instagram, and even more on Facebook. That kind of presence makes them feel more real.

Shopbop Complaints Reviews

Some customers have complaints about Shopbop. The most common issues are slow refunds, unclear order cancellations, and problems with international fees. A few people have also had their accounts disabled without warning. These things don’t happen to everyone, but they’ve come up enough that it’s worth knowing before you order.

Refund and Return Delays

One of the most common complaints about Shopbop is how long refunds can take. Some people return an item and then wait weeks to see the money back in their account. That can be really frustrating, especially when the return policy says it should take around five business days.

This doesn’t mean Shopbop is scamming anyone. But the process could definitely be better. When you return something, you expect your money back without stress. And while most people eventually do get their refund, the wait and confusion can leave a bad impression.

Order Cancellations and Account Bans

Another issue some users run into is having their order suddenly cancelled. You place the order, everything looks good, and then you get an email saying it was cancelled. Sometimes it’s because of the stock running out. But other times, the reason isn’t clear at all.

International Fees and Return Problems

International shoppers face a different set of issues. The first is the upfront duties and taxes that get added during checkout. Shopbop says these are estimated, but if the return happens, not all of those charges get refunded. That can cost buyers quite a bit of money.

Another common complaint is the high cost of returning items from outside the U.S. You have to pay for return shipping, which isn’t cheap, and you may also need to deal with customs paperwork. It’s not impossible to return, but it’s way more complicated than it is for U.S. customers.

Is Shopbop Part of Amazon?

Yes, Shopbop is part of Amazon. Amazon bought the company back in 2006, and it’s been one of Amazon’s fashion-focused subsidiaries ever since. But while Shopbop is owned by Amazon, it still runs as its own store with a separate website.

The Amazon connection mainly helps behind the scenes. It powers things like secure payment processing and trustworthy order tracking.

One thing to note is that your Amazon Prime membership doesn’t give you extra perks on Shopbop. Shipping and returns are handled by Shopbop, not directly by Amazon. But that’s okay. Because even without Prime, Shopbop offers free returns in the U.S.

Shopbop vs Others - A Comparison

Wondering how Shopbop compares to other top shoe and fashion retailers? Check out this table:

Conclusion

Shopbop is completely legit. It is an online fashion retailer owned by Amazon, which means it is trustworthy and secure. Shopbop sells authentic designer clothing, shoes, and accessories from hundreds of well-known brands. Customers like its fast shipping and free 30-day returns.

Since it’s backed by Amazon, payments are safe, and customer service is reliable. Shopbop has been around since 1999 and is popular worldwide today. So, yes, it’s legitimate!