Faq

How long will it take to make and receive my order?

Production: approx. 5–10 business days

Delivery: approx. 2–3 weeks after your order ships Shipping estimates vary based on your destination. You'll receive tracking once your order ships.

How can I track my order? Once your order ships, we'll email you a tracking number and add tracking details to your order. You can follow your shipment using the link in that email, or by entering your tracking number on the carrier's website. In some cases you may receive multiple packages with separate tracking numbers, depending on which facility each item ships from. Questions about your order? Email info@freakyshoes.com with your order number.

Where are my shoes made? We produce and ship our products from our China-based facilities.

Will my shoes look exactly like the photos? Yes — you receive the design exactly as shown on the product page. Please note that colors can vary slightly between screens and printers, so the printed color may differ marginally from what appears on your monitor.

Can I return, exchange, or cancel my order? Because each pair is made to order, all sales are final — we don't accept returns, exchanges, or cancellations once an order is placed. Please double-check your size and shipping details before ordering. If your item arrives damaged, defective, or incorrect, email info@freakyshoes.com right away and we'll make it right. See our Refund Policy for full details.

Do you ship internationally? Yes! We ship worldwide, including Canada and Europe.

Do you ship to PO boxes? No — our carriers (FedEx & DHL) do not deliver to PO boxes. Please provide a physical shipping address.

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover), plus PayPal, Apple Pay, Google Pay, and Shop Pay.

Do you offer bulk or wholesale pricing? Yes. For bulk order pricing, email info@freakyshoes.com with the quantity and styles you're interested in, and we'll send you a quote.

Will you share my personal information? No. We never sell or rent your personal information. See our Privacy Policy for details on how your information is handled.

How do I contact you? The fastest way is email: info@freakyshoes.com. You can also reach us through the chat widget on our site. For order updates, use the tracking link in your shipping confirmation email or enter your tracking number on the carrier's website.